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Audio gets off automatically.
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Sun Aug 14, 2011 9:39 am    Post subject: Audio gets off automatically. Reply with quote

I m using Windows XP SP3 on my computer. I m having trouble with my audio. Lately my audio gets off automatically & you wont be able to hear a single thing. You can watch movies but no sound will be played. Every time this thing happens then either I have to restart my PC or reinstall the audio driver. I have Realtek High Definition Audio Driver 5.10.0.5631. And also before the sound gets off, I get an error message of some Generic Host Win 32 error & asking me whether I want to send this error msg to Microsoft Window or not ("Send Error Report" & "Dont Send")

Kindly suggest some remedy for this problem.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun Aug 14, 2011 4:46 pm    Post subject: Reply with quote

whats the FULL error message?

hard to know exactly whats happening except
1) it could be faulty hardware
2) you may have the wrong drivers installed - where are you getting them from? Try another version
3) incompatibility issue - what software are you using to view these movies, what format are they in, and which (if any) codecs / viewers do you have installed on the machine?
4) some viruses install by pretending to be Realtek audio drivers. They've actually pinched Realtek's signed driver certificate!. With any Generic Host 32 error I'd be worried about infections - try scanning with Hitman Pro and Combofix and see what happens

http://www.surfright.nl/en/hitmanpro
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Mon Aug 15, 2011 5:25 pm    Post subject: Reply with quote

JonS wrote:
whats the FULL error message?

hard to know exactly whats happening except
1) it could be faulty hardware
2) you may have the wrong drivers installed - where are you getting them from? Try another version
3) incompatibility issue - what software are you using to view these movies, what format are they in, and which (if any) codecs / viewers do you have installed on the machine?
4) some viruses install by pretending to be Realtek audio drivers. They've actually pinched Realtek's signed driver certificate!. With any Generic Host 32 error I'd be worried about infections - try scanning with Hitman Pro and Combofix and see what happens

http://www.surfright.nl/en/hitmanpro
http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Hi JonS,
Its nice to see u answering u my problems again which u always do. Coming to the problem, next time when that error msg pops up i'll let u know. By the time I'll scan my pc wid the softwares mentioned by you & let u the results. I use VLC player to play my movies which most of them have audio of MPEG Layer 3. FYI I never had any issues wid audio before. I have been using this PC for more than a two years.
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Mon Aug 15, 2011 5:49 pm    Post subject: Reply with quote

JonS wrote:
whats the FULL error message?

hard to know exactly whats happening except
1) it could be faulty hardware
2) you may have the wrong drivers installed - where are you getting them from? Try another version
3) incompatibility issue - what software are you using to view these movies, what format are they in, and which (if any) codecs / viewers do you have installed on the machine?
4) some viruses install by pretending to be Realtek audio drivers. They've actually pinched Realtek's signed driver certificate!. With any Generic Host 32 error I'd be worried about infections - try scanning with Hitman Pro and Combofix and see what happens

http://www.surfright.nl/en/hitmanpro
http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Hi JonS,

The error just popped up again. It read as follows:

"Generic Host Process for Win32 Services". and then there is whole lot of standard windows error msg. When I clicked on the error report it showed me the following two lines
"szAppName : svchost.exe szAppVer : 5.1.2600.5512
szModName : acgenral.dll szModVer : 5.1.2600.5512 offset : 000116e2"

Further error report showed this:
"C:\DOCUME~1\PURAV\LOCALS~1\Temp\WERb9d5.dir00\svchost.exe.mdmp
C:\DOCUME~1\PURAV\LOCALS~1\Temp\WERb9d5.dir00\appcompat.txt"

Also one more thing i noticed is that whenever that error msg pops up & after i have clicked on Dont Send button, a couple of minutes later, my windows line at the bottom of screen changes its color & font from the standard blue to light brownish color just for a second or so & then it again become normal.

Please tell me what to do?
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Aug 15, 2011 5:59 pm    Post subject: Reply with quote

you missed the important bit - the "whole lot of standard windows error msg"

THATS what - may - tell us something
What you've reported just tells us where the dump files are, and they won't make any sense

As to the movies - what format are the MOVIES in. I don't care about the specific audio format. What format are the actual movie files in?
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Mon Aug 15, 2011 6:35 pm    Post subject: Reply with quote

JonS wrote:
you missed the important bit - the "whole lot of standard windows error msg"

THATS what - may - tell us something
What you've reported just tells us where the dump files are, and they won't make any sense

As to the movies - what format are the MOVIES in. I don't care about the specific audio format. What format are the actual movie files in?


The movies that I see are in different formats like .vob, xvid, h264,mpeg4 etc.

I just scanned my PC wid Combofix & it generated the below mentioned log:

ComboFix 11-08-15.07 - PURAV 08/15/2011 23:49:53.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.595 [GMT 5.5:30]
Running from: c:\documents and settings\PURAV\Desktop\ComboFix.exe
AV: ESET NOD32 Antivirus 4.2 *Enabled/Updated* {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\PURAV\Application Data\1.tmp
c:\documents and settings\PURAV\Application Data\2.tmp
c:\documents and settings\PURAV\Application Data\38.tmp
c:\documents and settings\PURAV\Application Data\8A0.tmp
c:\documents and settings\PURAV\mg.exe
c:\recycler\R-1-5-21-1482476501-1644491937-682003330-1013\acleaner.exe
c:\windows\system32\53.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-07-15 to 2011-08-15 )))))))))))))))))))))))))))))))
.
.
2011-08-14 09:21 . 2011-08-14 09:21 -------- d-----w- c:\documents and settings\Administrator\Application Data\vlc
2011-08-14 08:53 . 2005-05-03 14:13 69632 ----a-w- c:\windows\Alcmtr.exe
2011-07-24 04:53 . 2011-07-24 04:53 -------- d-----w- C:\My Music
2011-07-23 06:47 . 2008-04-14 00:12 159232 ----a-w- c:\windows\system32\ptpusd.dll
2011-07-23 06:47 . 2001-08-17 17:06 5632 ----a-w- c:\windows\system32\ptpusb.dll
2011-07-23 06:47 . 2008-04-13 18:45 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys
2011-07-23 06:47 . 2008-04-13 18:45 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2011-07-17 04:50 . 2011-07-17 04:50 16856 ----a-w- c:\program files\Mozilla Firefox\plugin-container.exe
2011-07-17 04:50 . 2011-07-17 04:50 719832 ----a-w- c:\program files\Mozilla Firefox\mozcpp19.dll
2011-07-16 18:33 . 2011-08-03 14:54 -------- d-----w- c:\program files\URUSoft
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-08-15 17:56 . 2011-06-22 17:31 23624 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2011-07-06 14:22 . 2011-07-07 16:59 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-06 14:22 . 2011-07-07 16:59 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-21 15:34 . 2011-06-21 15:32 67 ----a-w- C:\Copy of ravi.bat
2011-06-21 15:23 . 2011-06-21 06:36 282 ----a-w- C:\ravi.bat
2011-06-17 13:28 . 2011-06-17 13:28 4608 ----a-w- c:\windows\system32\w95inf32.dll
2011-06-17 13:28 . 2011-06-17 13:28 2272 ----a-w- c:\windows\system32\w95inf16.dll
2011-06-17 13:22 . 2011-06-17 13:14 51716 ----a-w- c:\windows\system32\pdf995mon.dll
2011-06-17 13:22 . 2011-06-17 13:14 249856 ----a-w- c:\windows\system32\pdfmona.dll
2011-06-17 12:31 . 2011-06-17 12:31 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-17 08:28 . 2011-06-17 08:28 315392 ----a-w- c:\windows\HideWin.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"bluebirds"="c:\documents and settings\PURAV\Bluebirds\BlueBirds.exe" [2009-04-29 270336]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-11-08 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-11-08 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-11-08 137752]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2008-07-14 570664]
"egui"="c:\program files\ESET\ESET NOD32 Antivirus\egui.exe" [2011-01-12 2219184]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2006-10-26 31016]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2008-06-11 37232]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2008-06-11 640376]
"RTHDCPL"="RTHDCPL.EXE" [2008-05-26 16862720]
"HitmanPro35"="c:\program files\Hitman Pro 3.5\HitmanPro35.exe" [2011-08-15 6394688]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\system32\acaptuser32.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"e:\\Program Files\\Utorrent\\uTorrent.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"e:\\Program Files\\Team Viewer\\Version5\\TeamViewer.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"e:\\Program Files\\Orbit Downloader\\Orbitdownloader\\orbitdm.exe"=
"e:\\Program Files\\Orbit Downloader\\Orbitdownloader\\orbitnet.exe"=
.
R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [12/21/2010 3:04 PM 115008]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [12/21/2010 1:47 PM 94872]
R2 ekrn;ESET Service;c:\program files\ESET\ESET NOD32 Antivirus\ekrn.exe [1/12/2011 4:41 PM 810144]
R3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l151x86.sys [6/17/2011 2:04 PM 36864]
.
Contents of the 'Scheduled Tasks' folder
.
2011-08-15 c:\windows\Tasks\PandaUSBVaccine.job
- c:\program files\Panda USB Vaccine\RunInteractiveWin.exe [2011-06-22 11:15]
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
IE: &Download by Orbit - e:\program files\Orbit Downloader\Orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - e:\program files\Orbit Downloader\Orbitdownloader\orbitmxt.dll/204
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: Do&wnload selected by Orbit - e:\program files\Orbit Downloader\Orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - e:\program files\Orbit Downloader\Orbitdownloader\orbitmxt.dll/202
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 124.124.5.135 124.124.5.136 124.124.5.140 124.124.5.141
FF - ProfilePath - c:\documents and settings\PURAV\Application Data\Mozilla\Firefox\Profiles\u0sjvzer.default\
FF - prefs.js: browser.startup.homepage - hxxp://reliancebroadband.co.in/reliance/startportal_isg.do?CPURL=null
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-08-15 23:51
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,e9,a0,41,67,b4,ce,b6,46,bb,d5,e3,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,e9,a0,41,67,b4,ce,b6,46,bb,d5,e3,\
.
Completion time: 2011-08-15 23:52:28
ComboFix-quarantined-files.txt 2011-08-15 18:22
.
Pre-Run: 25,987,571,712 bytes free
Post-Run: 25,961,926,656 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptOut
.
- - End Of File - - 045A7958D9026B70893C35AF5736A4BE
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Aug 15, 2011 6:57 pm    Post subject: Reply with quote

well you had something strange running on there. What did Hitman Pro find?
Have you tried playing any of these videos through Windows Media player? Do they still crash?
After running Hitman Pro, uninstall VLC, reboot and reinstall it

Also - one of the questions I asked earlier - what other codecs / viewers / players do you have on the machine BESIDES VLC.

Does this machine have a TV card in it?

Finally - what are:
C:\ravi.bat
c:\windows\HideWin.exe
c:\documents and settings\PURAV\Bluebirds\BlueBirds.exe
e:\\Program Files\\Orbit Downloader\\Orbitdownloader\\orbitnet.exe
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Tue Aug 16, 2011 5:37 pm    Post subject: Reply with quote

JonS wrote:
well you had something strange running on there. What did Hitman Pro find?
Have you tried playing any of these videos through Windows Media player? Do they still crash?
After running Hitman Pro, uninstall VLC, reboot and reinstall it

Also - one of the questions I asked earlier - what other codecs / viewers / players do you have on the machine BESIDES VLC.

Does this machine have a TV card in it?

Finally - what are:
C:\ravi.bat
c:\windows\HideWin.exe
c:\documents and settings\PURAV\Bluebirds\BlueBirds.exe
e:\\Program Files\\Orbit Downloader\\Orbitdownloader\\orbitnet.exe


Hitman Pro had detected a few problems of which all were the same as scanned & deleted by Combofix. I had before also used Hitman Pro trial version & now my version has expired.

I have tried playing on Windows Media Player. But you cant see the video. It only plays Audio. I use Windows Media player 9.

Besides VLC, I use Winamp 5.61 to play audio songs on it. I never use it for playing movies.

No my pc does not have TV card in it.

C:\ravi.bat - It was a .bat file created to remove the autorun.inf virus from my pc. But it didn't work. After that, if u can recollect, u had suggested me a few methods on how to remove this autorun.inf virus & presently it is working properly.

c:\windows\HideWin.exe - I dont know what HideWin.exe is. When u point mouse at it it reads the company name as Realtek Semiconductor Corp.

c:\documents and settings\PURAV\Bluebirds\BlueBirds.exe - I m not sure what Bluebirds.exe is, but it pops up every time i insert a blank CD/DVD to my PC suggeting me to use this program for burning disc. I use Nero for burning CD/DVD.

e:\\Program Files\\Orbit Downloader\\Orbitdownloader\\orbitnet.exe - Orbit downloader is a downloader software same as Download Accelerator Plus (DAP). I often use Orbit downloader. But I have no idea what orbitnet.exe is. The name for Orbit Downloader which I regularly use is orbitdm.exe & not orbitnet.exe.

Ur valued reply is awaited JonS.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Aug 16, 2011 6:10 pm    Post subject: Reply with quote

OK, I'm guessing here but I think you've got yourself reinfected, or else the original infection wasn't completely removed

For instance this site http://www.threatexpert.com/files/hidewin.exe.html is pretty clear that its a threat. The fact its identifying as "Realtek" is disturbing - its pretending to be part of the audio setup
From the fact you've got a downloader program AND Bittorrent installed on the machine I suspect you may have a web browsing habit which may leave you open to attack - and I think you have been.

I don't think I have the skills to take this much further through the forum
You've two choices really - try asking on one of the dedicated malware forums, or back up your files, wipe the machine and reinstall
My preference would be for the latter: I personally think you are going to have a tough time trying to clean it

Steve / Softstag - either of you reading this? Alternative inputs to this needed maybe.
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Wed Aug 17, 2011 2:30 pm    Post subject: Reply with quote

JonS wrote:
OK, I'm guessing here but I think you've got yourself reinfected, or else the original infection wasn't completely removed

For instance this site http://www.threatexpert.com/files/hidewin.exe.html is pretty clear that its a threat. The fact its identifying as "Realtek" is disturbing - its pretending to be part of the audio setup
From the fact you've got a downloader program AND Bittorrent installed on the machine I suspect you may have a web browsing habit which may leave you open to attack - and I think you have been.

I don't think I have the skills to take this much further through the forum
You've two choices really - try asking on one of the dedicated malware forums, or back up your files, wipe the machine and reinstall
My preference would be for the latter: I personally think you are going to have a tough time trying to clean it

Steve / Softstag - either of you reading this? Alternative inputs to this needed maybe.


Thx JonS for your time. I also think that wiping the machine & reinstalling it would be much better. Will wait for a few more days to see if any one else could help me further.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Aug 22, 2011 2:30 pm    Post subject: Reply with quote

JonS wrote:
I don't think I have the skills to take this much further through the forum
You've two choices really - try asking on one of the dedicated malware forums, or back up your files, wipe the machine and reinstall
My preference would be for the latter: I personally think you are going to have a tough time trying to clean it

Steve / Softstag - either of you reading this? Alternative inputs to this needed maybe.

I'm not 100% sure that there is an infection. It could be a corrupt codec, or problematic files (unless there are a lot of them exhibiting this behaviour). That said, it probably is an infection, and given the past history, I think a clean install will be the best solution at the moment.
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purav82



Joined: 11 Nov 2009
Posts: 25

PostPosted: Wed Aug 24, 2011 7:17 am    Post subject: Reply with quote

SoftStag wrote:
JonS wrote:
I don't think I have the skills to take this much further through the forum
You've two choices really - try asking on one of the dedicated malware forums, or back up your files, wipe the machine and reinstall
My preference would be for the latter: I personally think you are going to have a tough time trying to clean it

Steve / Softstag - either of you reading this? Alternative inputs to this needed maybe.

I'm not 100% sure that there is an infection. It could be a corrupt codec, or problematic files (unless there are a lot of them exhibiting this behaviour). That said, it probably is an infection, and given the past history, I think a clean install will be the best solution at the moment.


Thanks Softstag for ur reply. Just wanna let u know that I normally install my software in E: drive & not in C: drive. I know that even if I install it in E: drive some of the system files will be stored in C: System32 folder. So now as suggested by JonS & u whether I will have to format my all drives or just formatting of C: drive will be enough?
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