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Blue Screen of death - STOP C000021 {FATAL SYSTEM ERROR}

 
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STAIN41



Joined: 22 Oct 2007
Posts: 3

PostPosted: Mon Oct 22, 2007 9:01 am    Post subject: Blue Screen of death - STOP C000021 {FATAL SYSTEM ERROR} Reply with quote

I had a disaster yesterday when a friend sent me some old uni pictures.
Somehow a virus was attached.
First of all my laptop froze and I could only turn it off.

When I turned it back on the following happened,

1) First screen opens with acer (laptop make) settings and the option of f2.
2) Windows xp screen starts to load.
3) A blue screen comes up with autock program not found - autocheck skipped
4) Then a dreaded blue screen comes up
Stop c000021 {fatal system error}
The session manager initialization system program terminated unexpectedly with a status of oxc0003a (0 x 000 000).
The system was shut down.

I know this sound really bad, and Im most upset by it as I need a laptop with internet access so I can work at home.
Please help me!!!!

mY laptop is an acer aspire 1640z
I did not create a backup disc for it - stupid I know and have a windwos cd but not the one that was ready installed on my laptop when I bought it.

Please help
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Oct 22, 2007 5:22 pm    Post subject: Reply with quote

Is the error a C000021 or C000021A?

You need to see if it is possible to get in to Safe Mode, to do this boot the computer and keep tapping the F8 key until you get a menu. Use the cursor keys to select Safe Mode and press Enter.

If the computer gets in to Safe Mode, then try running a virus scan to see if it picks anything up.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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STAIN41



Joined: 22 Oct 2007
Posts: 3

PostPosted: Tue Oct 23, 2007 8:30 am    Post subject: blue screen of death Reply with quote

Hi
thanks for ur help.
But this does not work.
Wen I go to safe mode i got a list of commands it then went to windows an error came up and then back to the error message before turning itself off and restarting!
Now I cant get into safe mode?
This is not looking good is it?
any other ideas anyone
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STAIN41



Joined: 22 Oct 2007
Posts: 3

PostPosted: Tue Oct 23, 2007 8:32 am    Post subject: Reply with quote

I can now get in safe mode and the error in that is a c000021a, but in normal its c0000021.
if that helps?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Oct 23, 2007 5:23 pm    Post subject: Reply with quote

Try loading the computer with the Last Known Good Configuration. To do this, tap the F8 key in the same way as you would to get to Safe Mode, only select Last Known Good Configuration instead. Does the PC go in to Windows now.

I am not clear from you post if you can actually get to the Desktop in Safe Mode. If Last Known Good Configuration does not work, and you can get to the Desktop, have you tried running a virus scan? If so did it find anything, and if not, it would be a good idea to do so!
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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hhcg00



Joined: 02 Dec 2016
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PostPosted: Fri Dec 02, 2016 1:50 am    Post subject: hhcg Reply with quote

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