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blue screen

 
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avextraxjp



Joined: 22 Jun 2006
Posts: 331

PostPosted: Sun Sep 13, 2009 6:37 am    Post subject: blue screen Reply with quote

Hello
I've got two blue screen errors over the last month. running Vista Basic.
Anything I could do to prevent this from happening?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 17417

Additional information about the problem:
BCCode: d1
BCP1: 00000005
BCP2: 00000002
BCP3: 00000001
BCP4: 863486A3
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini091309-01.dmp
C:\Users\User\AppData\Local\Temp\WER-66253-0.sysdata.xml
C:\Users\User\AppData\Local\Temp\WER72FD.tmp.version.txt

Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Sep 15, 2009 4:59 pm    Post subject: Reply with quote

There are numerous things that could be causing this issue. Does it happen when you are doing anything in particular? What exactly were you doing when this last occurred? Also, are you noticing any other strange behaviour with the PC?
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nottspcfix



Joined: 15 Sep 2009
Posts: 3
Location: Nottingham

PostPosted: Tue Sep 15, 2009 11:22 pm    Post subject: Reply with quote

The above poster was right, this could be caused by numerous things. Possibly the hard drive, or a device driver, or bad or mismatched memory, or a corrupt pagefile.

Could you take a look at your event log please, which can be accessed via control panel, administrative tools, event viewer. Filter the list so it is just showing errors and critical. Can you see any clues listed in there around the time you got the blue screen?

Also, have you changed your memory recently? If you find no driver issues in the event log then it may be worth running a memory test.
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avextraxjp



Joined: 22 Jun 2006
Posts: 331

PostPosted: Sun Sep 20, 2009 1:08 am    Post subject: Reply with quote

I might have been surfing the internet and the computer kept running for more than 10 hours on both occasions when the blue screen occurred, I don't remember doing anything in particular.

I've never changed my memory but I do receive a "low memory" about once or twice when the PC's been running for more than 10 hours.

There aren't any Critical events on my event viewer. There's more than one error on a particular date, How do I find out which one's related to the bluescreen? (I can't recall the time of the bluescreen error)

Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Sep 20, 2009 10:39 am    Post subject: Reply with quote

It sounds like there is some application/process running that has poor memory management and is leeching, or not freeing up used memory correctly when it has finished with it.

You could try looking in Task Manager to see what is using a lot of memory to try to identify the offending process.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
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avextraxjp



Joined: 22 Jun 2006
Posts: 331

PostPosted: Sun Sep 20, 2009 1:50 pm    Post subject: Reply with quote

At the moment, Task Manager shows Firefox uses the most Memory with 77,000K.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Sep 20, 2009 2:01 pm    Post subject: Reply with quote

How much RAM does your system have? I wouldn't have thought this would be enough to cause you to run out of memory, however you do say that the issue happens after the PC has been on for over 10 hours, so best to check this as you are approaching the 10 hours.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
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