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Boot Up help

 
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manofgresley



Joined: 21 Dec 2012
Posts: 3
Location: United Kingdom

PostPosted: Fri Dec 21, 2012 12:13 pm    Post subject: Boot Up help Reply with quote

Hi all.

I am a newbie to this site, i hope you can help me.

I use a DELL Optiflex GX 620 desktop pc. To my horror I think I have attracted a virus, I can no longer get my pc to Boot up??

When I switch on the power to the pc, a few seconds pass, then I get a message on a black screen it say's "Enter System Password Now" nothing I have done so far gets me past this screen, can anyone help.

I think my next move is to get into the set up page and change the Boot order to Boot up from the CD - ROM first, at the moment it wants to Boot from the FDD first.
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Best Regards

Ray
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Fri Dec 21, 2012 11:51 pm    Post subject: Reply with quote

the implication behind that message is that someone has set a BIOS password on the machine. You won't be able to do anything with it unless you reset the password
Assuming the machine has a traditional BIOS then there should be a jumper on the motherboard which will reset the BIOS to its defaults
However the machine MAY have an EFI-type BIOS, or if it originated with a business may even have a TPM security chip - neither of which can be over-ridden by a jumper
Go to the Dell website and look up the support manual for that machine - it should tell you where the jumper is on the motherboard
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Computer Support for home and small business in North Lancashire, South Lakeland and the Dales
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