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Browser Hijack removal desperately needed.

 
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Andybambi



Joined: 01 Dec 2010
Posts: 1

PostPosted: Wed Dec 01, 2010 3:08 pm    Post subject: Browser Hijack removal desperately needed. Reply with quote

My girlfriendís notebook has become infected with a browser hijacker. Iíve tried running antivirus programmes (Avira, Advanced System Care, Malwarebytes' Anti-Malware, Super Spyware Remover) but nothing seems to touch it. I even tried using a different browser but the problem remains. Normally I would just restore the notebook back to factory settings but it was a free gift she received when taking out a new phone contract and didnít come with a restore disk. I really am at my wits end. Can anybody please help me? I've installed Hijackthis and can provide a log if required.[/b]
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Dec 02, 2010 1:33 am    Post subject: Reply with quote

you'll probably get a better response if you post in the Bleeping Computer forum at http://www.bleepingcomputer.com/forums/forum22.html or the Malwarebytes forum at http://forums.malwarebytes.org/
they both have more overall experience than us

if you want to post a HJ this log here then fine, I'll have a look at it over the next day or so, but I think the others will be able do handle it better and quicker

As for the recovery - you don't say which make/model it is, but it MUST have an onboard hidden recovery partition. Hit the correct keys at startup and you can revert it to factory settings. It will be in the manual somewhere
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desinet3



Joined: 10 Dec 2010
Posts: 5

PostPosted: Fri Dec 10, 2010 3:11 am    Post subject: Reply with quote

JonS wrote:
you'll probably get a better response if you post in the Bleeping Computer forum at http://www.bleepingcomputer.com/forums/forum22.html or the Malwarebytes forum at http://forums.malwarebytes.org/


I will have to agree with that. They have a nice community, which is always eager to help others and fight the spread of malware.
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