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cannot log in

 
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bluenoseram



Joined: 25 Mar 2007
Posts: 1

PostPosted: Sun Mar 25, 2007 5:29 pm    Post subject: cannot log in Reply with quote

Since the last time I used my computer, it is now asking me to login. The user name is coming up as Compaq_Owner. I have never set up a password for my user account. If I just press enter, the screen saver comes up with no icons, start or taskbar. ctrl, alt & del doesn't do anything either. I've tried safe mode to do a system restore but it doesn't appear, it just asks me to login again as Compaq_Owner. I cannot get into anything on my pc to do anything. Also, if i press ok when compaq_owner is asking for password, i get an error message saying explorer.exe (0xc0150002). Safe mode does not give me an option to system restore and I don't know my administrator password either for recovery console.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Mar 25, 2007 6:50 pm    Post subject: Reply with quote

This error can occur if the computer does not complete applying Microsoft Windows Update KB923191. Unfortunately Microsoft do not offer a solution for this.

Your password is blank for the Compaq_Owner username, when you successfully login, you get the error. Even if you had the Administrator password (that may be blank also), you would get the same problem.

This can be fixed by replacing the following folders with those from another working Win XP SP2 install without the KB923191 patch installed.
* %windir%\WinSxS
* %windir%\SoftwareDistribution

I would suspect you will have to reinstall Windows to get it working again.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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