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computer freezes

 
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jmhall



Joined: 20 Nov 2007
Posts: 23

PostPosted: Mon Sep 21, 2009 9:28 am    Post subject: computer freezes Reply with quote

Recently when I right click on a jpg and accidentally allow the cursor to pass over the 'SEND TO' instruction, this lights up (even though I haven't clicked on it) and the computer freezes. This condition can last for up to 5 minutes before it clears. If I attempt to remove the window using Ctrl/Alt/Del this does not operate immediately and can wait for around the 5 minutes. I use XP Pro.

Any ideas?
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jmh
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Sep 21, 2009 11:11 am    Post subject: Reply with quote

It sounds like one of the Send To options is not working correctly and causing the system to hang. First thing to try is unplugging all of your USB devices and see if the problem still occurs, if not then plug them in one by one and try to identify which is causing the issue.
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jmhall



Joined: 20 Nov 2007
Posts: 23

PostPosted: Tue Sep 22, 2009 10:09 am    Post subject: Reply with quote

Thanks for the reply.
I did as you said and removed all USBs.
When I right clicked on a jpg, again SEND lit up and froze the system for 3 minutes - after which it returned to normal.
Any more suggestions?
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Tue Sep 22, 2009 2:56 pm    Post subject: Reply with quote

Try going to %APPDATA%\Microsoft\Windows\SendTo and moving all the contents to a new folder on your Desktop, or somewhere you know where it is.

Does this make any difference?
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jmhall



Joined: 20 Nov 2007
Posts: 23

PostPosted: Thu Sep 24, 2009 11:49 am    Post subject: Reply with quote

not being very technical, how do I go about doing as you say?
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Thu Sep 24, 2009 1:21 pm    Post subject: Reply with quote

Browse to C:\Documents and Settings\ then the name of your user profile on your system, then SendTo.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jmhall



Joined: 20 Nov 2007
Posts: 23

PostPosted: Fri Sep 25, 2009 9:02 am    Post subject: Reply with quote

I used SEARCH to find SEND TO and opened it.

It took several minutes to unfreeze after which I removed several of the contents and placed them in a new folder, leaving only ones that I might wish to use eg 'send to desktop' 'send to zip' etc.
This seems to have solved the problem.

However I then opened the new folder to view its contents - this took several minutes of 'freezed' conditions before the cursor could be used again.
Consequently would it be safe for me to delete this 'new folder' which appears to contain whatever the problem was?
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Fri Sep 25, 2009 10:38 am    Post subject: Reply with quote

One of the icons now in the new folder is the problem. If you don't need any of them, just delete the folder. Smile
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-- Bill Gates, on code stability, from Focus Magazine
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jmhall



Joined: 20 Nov 2007
Posts: 23

PostPosted: Fri Sep 25, 2009 7:32 pm    Post subject: Reply with quote

Thanks for your help SoftStag - everything back to normal again.
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Sat Sep 26, 2009 3:17 pm    Post subject: Reply with quote

Glad to hear it! Smile
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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