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computer has died!!! need help to fix!

 
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desperatehousewife



Joined: 03 Aug 2010
Posts: 2
Location: Cardiff

PostPosted: Tue Aug 03, 2010 6:27 pm    Post subject: computer has died!!! need help to fix! Reply with quote

Hi, I don't know a great deal about computers and desperately need some advice re my pc!

I logged on to use internet this morning but was confronted by a zillion (approx!) System error messages - the gist of each being that a system file or folder 'could not be saved' and data consequently lost. There were so many of these messages (all cascaded) that it would have taken literally hours to 'ok' them all so I took the (foolish?) decision to turn it off. When I turned it back on , I just got a blank (black) screen with the following message; Loading PBR for descriptor 2....done. A disk read error occurred. Press Ctrl+Alt+Del to restart.

If I press ctrl alt del, it just goes back to this same message. I can't type anything (keys just beep) and turning it off, unplugging etc have no effect - still same when I turn itback on.

Desperately worried may have lost all family photos! Please help!!!!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Aug 03, 2010 8:06 pm    Post subject: Reply with quote

I hate to say it, but you probably have lost your data
This sounds like a catastrophic hard disk failure, probably a head crash.
Turn the machine off and leave it off until you can get someone professional to look at it

It MAY be possible to retrieve the data by mounting the drive in another machine and using specialist retrieval tools, but I fear in this case the probability is low - and the attempt may cause more damage
Any local PC engineer should have the skills to try this, but the chance of success is low

There are also specialist data retrieval companies who have a good record of getting back lost data from mechanically failed drives - but you would be looking at a bill on the upper side of 1000
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desperatehousewife



Joined: 03 Aug 2010
Posts: 2
Location: Cardiff

PostPosted: Thu Aug 05, 2010 7:20 am    Post subject: Reply with quote

Thanks for the reply Jon, unfortunately this is what I feared! Will look into the options!
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hitech



Joined: 17 Aug 2010
Posts: 17

PostPosted: Tue Aug 17, 2010 10:06 am    Post subject: Reply with quote

It is hardware problem. I think your data cable is loose. Or you may also try other data cable.
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