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Computer Locking up/freezing! AND restarts
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Tue Oct 13, 2009 11:21 pm    Post subject: Computer Locking up/freezing! AND restarts Reply with quote

Hello, i've been having a re-occuring problem with my pc. This error has only occured during gaming. Visual indication would be the screen freezing on a specific frame. Sound would indiciate a reptition/loop of the last half second of noise produced by the game. And for my pc case, i have a led that connects to the HDD that blinks to show HDD activity. When the freezing first starts, it would blink in a constant cycle, then a few moments later, the light would turn off, My screen would still be frozen, and the sound would not loop anymore, but only play the last sound genereated by the game.

Things I've done to try to troubleshoot;
1. Chckdsk (Using regular chkdsk in run will check to about 2nd or 3rd step, then it says errors found cannot run in read only mode.
2. chkdsk /f
3. Ran SEAGATE diag tools. Tests run: SMART check, Short drive self test, short generic test. All tests came back as PASSED
4. Right click My Pc -> Manage -> Disk Management -> Right-Click C drive -> Properties -> Error Checking -> Check Now. The test would not start till i rebooted (and i did so) I waited for the 5 step test to finish, and my regular boot up screen proceeded and i logged in.
*I've updated graphic card drivers, HDD firmware
PC SPECS:
Quad core Q9450
Seagate 500gb
bfg gts250
kingston 4gb ram
coolmaster 600W


*I've tried to check for errors in event viewer, but nothing poitns to a freeze or shutdown. I've also ran virus scans with Nod32 , but im clean.


Any solutions?
Thanks


Last edited by animestan on Fri Nov 06, 2009 10:41 pm; edited 1 time in total
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Oct 14, 2009 6:45 am    Post subject: Reply with quote

Hi animestan, welcome to the forums!

I can see where you are going with this, and you seem to have tried most of the obvious stuff. It seems to me that you may have an overheating issue. Games generally stress the hardware as much as they can resulting in a lot of heat. This heat if not dispersed quickly enough can result in some quite unpleasant behaviour. One thing to try is running the PC with the side of the case off to allow hot air to easily escape. Heat can also cause expansion of the components within the PC leading to them shifting slightly and causing the PC to crash. Ensure that all the components are correctly seated in their slots and are secure - the same goes for cables.

You don't mention if this is one game or all games that are causing the issue. If you can name the games it may help as some have patches available on their manufacturer's websites to fix known issues.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Thu Oct 15, 2009 12:57 am    Post subject: Reply with quote

So far its happened in 2 games. Resident Evil 5 and Left 4 Dead.

This is my temp during gameplay of Red Faction Gurilla
according to speedfan:
GPU: 59 C
System: 29 C
CPU: 47C
AUX: 30C
Temp: 59C
HDD: 27C
Core 0: 54C
Core 1: 51C
Core 2: 50 C
Core 3: 58 C
Core: 59 C


At idle:
GPU: 39 C
System: 29 C
CPU: 35C
AUX: 30C
Temp: 39C
HDD: 27C
Core 0: 43C
Core 1: 42C
Core 2: 39 C
Core 3: 44 C
Core: 38C
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Oct 15, 2009 7:05 am    Post subject: Reply with quote

The temperatures don't look over the top. I think the next thing to check is that the PSU is up to the job. This is what BFG say you need:
Quote:
475W PCI Express®-compliant system power supply with a combined 12V current rating of 26A or more (Minimum system power requirement based on a PC configured with an Intel Core®2 Duo E6750 processor)


Given you have a quad core, I would recommend 28A on the +12V rail. Your PSU should have a sticker on the side of it saying what it can deliver. I know you mention it is 600W, however we need more specific detail to ascertain if it is up to the mark for the system.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Thu Oct 15, 2009 7:52 pm    Post subject: Reply with quote

I am typing this out in the order I see it and exactly as I see it

This is in the form of a table

AC Input 100V-115V/220V-230V 10A/6.3A 50/60Hz
DC Output +3.3V +5V +12V1 +12V2 -5V -12V +5sb
Max Output 25A 30A 18A 18A 0.8A 0.8A 2.0A
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Fri Oct 16, 2009 6:34 am    Post subject: Reply with quote

OK, you have 36A there combined on the 2 12V rails. That should be ample.

My only other suggestion really would be to check with the game manufacturers' for any updates/patches to the games. Failing that contact their support for assistance with this problem.

I don't think you have a hardware problem with your PC as it is just these 2 games that cause the issue.

Anyone else got any suggestions?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Fri Oct 16, 2009 8:40 pm    Post subject: Reply with quote

Quick Update. I now have temp readings for the game I usually crash in
Left 4 Dead
Temps according to speed fan

Gpu: 64C
System: 28C
Cpu: 51C
Aux: 30C
Temp: 64C
HD0: 27C
Core0: 58C
Core1: 54C
Core2: 54C
Core3: 57C
Core: 61C


Updates for Left 4 Dead are auto.
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Sat Oct 17, 2009 6:32 pm    Post subject: Reply with quote

most recent update:
Well, i showed one of my friends my problem and temps, he claimed that it was an overheating problem with my GPU, and said it would autoshut down at 67C, he advised me to turn up the GPU's to 50%+ I did that.

I was playing RF: G and my my froze up again.
I looked at Speedfan and it showed GPU : 53C
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Oct 18, 2009 8:34 am    Post subject: Reply with quote

Whilst the symptoms sound like a possible overheating problem, the figures you quote sound quite acceptable. I'm not sure where your friend gets the magic 67C temp from, a quick Google search reveals many people with GTS250 cards with temps in excess of 80C and working.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Fri Nov 06, 2009 10:34 pm    Post subject: Reply with quote

ya, if anything I dont think its my graphic card overheating (as i had realtemp runing when it froze and it froze at 55c)

Update: I decided that the next time it freezes up, I'll wait for a while...
Today, when it freezed (During TF2) I decided to just sit there. A while later I saw the LED light for my HDD blink and the sound came back for a split second then my pc restarted. Also , I additionally ran the Seagate Long Self Drive test
Any ideas?
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animestan



Joined: 13 Oct 2009
Posts: 15

PostPosted: Sat Nov 07, 2009 2:27 pm    Post subject: Reply with quote

Update 2:
So basically after the restart of my pc I started doing what I regularly do. After I was done, I shut it down.

Next morning, I turn on my pc, boot up and everything was fine, but I recieved an additional dialog box saying my pc has recovered from a serious error (dont know why it came up, and if it should come up, shouldnt it have come up after the auto restart ?)
Heres the log in event viewer.

Source: System Error
Category: (102)
Event ID: 1003

Error code 000000ea, parameter1 88568b30, parameter2 89269208, parameter3 8907f110, parameter4 00000001.

In bytes:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 65 000000e
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 38 38 eters 88
0030: 35 36 38 62 33 30 2c 20 568b30,
0038: 38 39 32 36 39 32 30 38 89269208
0040: 2c 20 38 39 30 37 66 31 , 8907f1
0048: 31 30 2c 20 30 30 30 30 10, 0000
0050: 30 30 30 31 0001
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Nov 08, 2009 1:45 pm    Post subject: Reply with quote

The error you mention points towards a problem with the graphic card drivers. Please ensure that you are using the latest drivers - try the ones both from BFG and nVidia.

If this doesn't work, you could try reducing the hardware acceleration in the driver properties, and removing the tick from enable write combining to see if these make any difference - they may however impact on the performance of the card.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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