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Dell dial-up modem problem?

 
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Weazle65



Joined: 11 Oct 2011
Posts: 5

PostPosted: Tue Oct 11, 2011 9:40 am    Post subject: Dell dial-up modem problem? Reply with quote

I have recently cancelled my Norton Antivirus subscription. I have a Dell on dial-up. After cancellation, I still got 'verify your sub' notices flash up. I went to my installed programmes list and removed Norton. I no longer receive those messages but I also can no longer connect to the internet. The 'connect' box says it's dialling but then gives a message that my username or password is not recognised. I could connect fine before when I had no 'protection'. Sorry, I'm pretty basic when it comes to computers, so any easy-to-understand info. gratefully received. Many thanks.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Oct 11, 2011 5:48 pm    Post subject: Reply with quote

restore the windows firewall to the default settings
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Weazle65



Joined: 11 Oct 2011
Posts: 5

PostPosted: Fri Oct 14, 2011 10:23 am    Post subject: Reply with quote

Did that but no joy. I saw a recent post about uninstalling Norton, where you sent a link to someone but, because I cannot get on the internet I cannot use this link. When I try to connect to the internet directly by the Explorer icon it throws up one of those Microsoft 'don't send' error reports. When I try to connect by clicking on the email icon it says it can't find user name or password. I did a 'restore to previous date' action, sending it back to before I cancelled Norton, but still no job. Obviously a Norton problem and there's something blocking my system. Any more ideas gratefully received? Thanks.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Fri Oct 14, 2011 7:04 pm    Post subject: Reply with quote

you have an internet connection, or else you would be unable to post in this forum. So use that to download the Norton tool and then transfer it to the other machine using a pen drive or CD

there may be other things to try to reset the winsock stack, but that all depends on which version of windows you have. Which do you have?
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Weazle65



Joined: 11 Oct 2011
Posts: 5

PostPosted: Mon Oct 17, 2011 2:18 pm    Post subject: Reply with quote

I'm not using the computer at home - i'm remoting in, hence ability to connect to Internet. My system is Windows XP Home Edition v.2002. Good thinking, Batman - I shall go to PC World or somewhere and buy a dongle-thing and copy the Norton removal link over and see if that works.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Oct 17, 2011 7:57 pm    Post subject: Reply with quote

as its XP, try running Winsockfix XP from http://www.geekstogo.com/forum/files/file/50-winsock-fix-xp/

if that fails, then run LSPFix from http://www.bleepingcomputer.com/files/lspfix.php
followed by Winsockfix XP for a second time

make sure you create a system restore point first as otherwise if it goes wrong you'll need to reinstall windows...



addendum
just corrected the links 19/10/2011


Last edited by JonS on Mon Oct 31, 2011 11:26 pm; edited 3 times in total
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Weazle65



Joined: 11 Oct 2011
Posts: 5

PostPosted: Wed Oct 19, 2011 10:07 am    Post subject: Reply with quote

Thanks a mil. How do I create a 'system restore point'?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Oct 19, 2011 2:00 pm    Post subject: Reply with quote

Start > All Programs > Accessories > System Tools > System Restore
Put the dot in Create Restore Point and click Next to follow the wizard to do it.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Weazle65



Joined: 11 Oct 2011
Posts: 5

PostPosted: Thu Oct 20, 2011 2:46 pm    Post subject: Reply with quote

Many thanks. Used the first hyperlink and it seems to have done the job. Sending this from newly fixed PC! Thanks again. Very Happy
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