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Desktop and taskbar Disappearing Act

 
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imcoocoo



Joined: 30 Jan 2008
Posts: 28
Location: Tampa, Florida, U.S.A.

PostPosted: Mon Oct 06, 2008 12:06 pm    Post subject: Desktop and taskbar Disappearing Act Reply with quote

No, this isn't a David Copperfield kinda trick, lol, but it is driving me coocoo!
I just recently got an XP SP2 laptop from my dad. It is an Hp Compaq NC6000. Also recently got it to update to SP3.
But now, as of September 17, 2008 (whenever i boot up my laptop), my desktop+taskbar stay on screen for about ten-twenty seconds; then just promptly disappears cold turkey; after 5 or so seconds go by, they finally appear again.
I'm finding this very counter-productive to say the least; it is a never-ending loop; have to shut down Explorer in the Windows Task Manager so it does not keep doing that.
I know that the Explorer.exe file is the be-all-end-all of a Windows desktop; so i'm only hoping if it's corrupt/damaged, i can just download a fresh copy from someone.
BTW, already tried the SFC /ScanNow and SFC /ScanOnce commands, but to no avail.
I can only launch programs from the windows task manager.
I've tried both Avira Antivir and ClamWin, but they don't find anything out of ordinary.
If there's any registry corruption i'm not aware of, then i'd be looking for preferably a free, or demo, program that will find and fix ALL of the errors i have.
Not to mention, this is not just my computer, but it is also a family computer since it has an easier time accessing sites that my 98 desktop box will just crash on...
So for me, getting the desktop and taskbar back would be a god send now...
Thanks to anyone who reads this; BTW: SoftStag, you're the one that always seems to have a fix.
So are you, Street1...
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Oct 06, 2008 4:07 pm    Post subject: Reply with quote

Thanks for the complement Smile

There could be several things going on here. So I need you to try a few things first. Can you try going in to Safe Mode and seeing if the same problem occurs there?

Also, if you could run HijackThis and post a log, it would be useful.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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imcoocoo



Joined: 30 Jan 2008
Posts: 28
Location: Tampa, Florida, U.S.A.

PostPosted: Mon Oct 06, 2008 11:31 pm    Post subject: Re: Desktop and taskbar Disappearing Act Reply with quote

I don't have any sighted assistance here; Safe Mode wil not be an option for me.
However, i can run HiJackThis and send out some log details.


Last edited by imcoocoo on Tue Oct 07, 2008 3:51 pm; edited 1 time in total
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Oct 07, 2008 4:22 am    Post subject: Reply with quote

Try running HijackThis and posting the log.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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imcoocoo



Joined: 30 Jan 2008
Posts: 28
Location: Tampa, Florida, U.S.A.

PostPosted: Tue Oct 07, 2008 4:00 pm    Post subject: Re: Desktop and taskbar Disappearing Act Reply with quote

First, the HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:37:13 P. M. , on 10/6/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\imapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\VentriloServer\ventrilo_svc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\VentriloServer\ventrilo_srv.exe
C:\WINDOWS\System32\msdtc.exe
g:\portable\procexp\procexp.exe
c:\program files\goldwave\goldwave.exe
G:\Portable\gens\gens.exe
c:\program files\jaws\jfw.exe
C:\Program Files\HiJackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = pcaproxy1:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.pharmerica.com;172*;*.pmsionline.com;10.*;benefitsoe.amerisourcebergen.com;<local>
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ClamWin] "C:\Program Files\Clam\bin\ClamTray.exe" --logon
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: NoAds.lnk = C:\Program Files\NoAds\NoAds.exe
O4 - Global Startup: Power Menu.lnk = C:\WINDOWS\PowerMenu\PowerMenu.exe
O4 - Global Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.google.com
O15 - Trusted Zone: http://*.system-x.info
O17 - HKLM\System\CCS\Services\Tcpip\..\{AAD266FE-429D-4EA9-AEF9-0101D6283B19}: NameServer = 65.32.5.111,10.100.0.1
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: TeamTalk Service - Unknown owner - C:\Program Files\TeamTalk\TeamTalkService.exe (file missing)
O23 - Service: Ventrilo - Unknown owner - C:\Program Files\VentriloServer\ventrilo_svc.exe

--
End of file - 4744 bytes


Now, for the Startup List log:

StartupList report, 10/6/08, 7:41:28 P. M.
StartupList version: 1.52.2
Started from : C:\Program Files\HiJackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP3 (6.00.2900.5512)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\imapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\VentriloServer\ventrilo_svc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\VentriloServer\ventrilo_srv.exe
C:\WINDOWS\System32\msdtc.exe
g:\portable\procexp\procexp.exe
c:\program files\goldwave\goldwave.exe
G:\Portable\gens\gens.exe
c:\program files\jaws\jfw.exe
C:\Program Files\HiJackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
NoAds.lnk = C:\Program Files\NoAds\NoAds.exe
Power Menu.lnk = C:\WINDOWS\PowerMenu\PowerMenu.exe
SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\Userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SystemTray = SysTray.Exe
Cpqset = C:\Program Files\HPQ\Default Settings\cpqset.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ClamWin = "C:\Program Files\Clam\bin\ClamTray.exe" --logon

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Task Scheduler jobs:

Alarm.job
Intro.job

--------------------------------------------------

Enumerating Download Program Files:

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9f.ocx
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 4,551 bytes
Report generated in 0.201 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Oct 09, 2008 5:49 am    Post subject: Reply with quote

OK, nothing too scary there, although I would recommend you use HijackThis to fix the following entries, unless the proxy server relates to your ISP in some way, or you recognise the domains that are mentioned in the second post (although they seem to be Pharma sites).
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = pcaproxy1:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.pharmerica.com;172*;*.pmsionline.com;10.*; ;<local>

Did the problems occur immediately after you installed SP3, or was it working fine at first?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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imcoocoo



Joined: 30 Jan 2008
Posts: 28
Location: Tampa, Florida, U.S.A.

PostPosted: Thu Oct 09, 2008 6:45 am    Post subject: Reply with quote

Everything was fine from roughly June 28 when i originally, and very reluctantly, installed SP3. All went fine till September 17, just before midnight, while getting updates from the microsoft site and then running a scan with Avira Antivir; possibly a few of my system files or registry may be corrupt; not sure, though...
Still driving me as coocoo as ever...
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Oct 09, 2008 9:31 am    Post subject: Reply with quote

Try uninstalling SP3 from Add/Remove Programs to see if this resolves the issue. I would also recommend using AVG over Avira as an anti virus package.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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