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Disk read error occured

 
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 8:06 pm    Post subject: Disk read error occured Reply with quote

A friend has just given me his old Toshiba satellite 4090CDS laptop but when I try to boot it up I get a grey screen and the message "A Disk read error occured, Press CTRL, ALT, DEL to restart" but when I follow the instructions it looks like the laptop is rebooting itself but it just comes up with the same message again and again.

Any thought on what could be the cause?

Thanks

Jim
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Dec 22, 2008 8:09 pm    Post subject: Reply with quote

The PC is attempting to boot from a disk it cannot read. Make sure there are no floppy disks, CDs, DVDs, etc in any drives, and also make sure there are no USB drives connected to the laptop. If this doesn't help then it is probably that the hard drive has become corrupt, and will require formatting and having Windows installed on it.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 8:11 pm    Post subject: Reply with quote

Thanks Soft Stag,

If it's the last one how would I reformat the laptop?
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Mon Dec 22, 2008 8:13 pm    Post subject: Reply with quote

If you have a Windows CD, then you should be able to boot from the Windows CD and start the Windows setup - during setup when you select where to install, you should have an option to format before installing.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 8:24 pm    Post subject: Reply with quote

Thanks once again,

I'm not sure what OS was on the laptop and my friend can't remember but I think it was Windows XP that was installed.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Dec 22, 2008 8:26 pm    Post subject: Reply with quote

You can do this from a Windows XP CD, but you will need a valid XP Product Key to install XP.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 8:30 pm    Post subject: Reply with quote

Would the key from my desktop be ok for this?
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jrobertson29365



Joined: 22 Dec 2008
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PostPosted: Mon Dec 22, 2008 8:45 pm    Post subject: Reply with quote

jrobertson29365 wrote:
Would the key from my desktop be ok for this?
Or is that illegal?
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SoftStag



Joined: 05 Feb 2006
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Location: UK

PostPosted: Mon Dec 22, 2008 8:49 pm    Post subject: Reply with quote

Normally each copy is only licensed to be installed on 1 PC, although this would depend on the licence you have.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 8:50 pm    Post subject: Reply with quote

I didn't know there were different types of licence but the one I have is for XP Home
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SoftStag



Joined: 05 Feb 2006
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PostPosted: Mon Dec 22, 2008 8:53 pm    Post subject: Reply with quote

I could be wrong, but I don't think they do volume licences for XP Home - so you can only install it on 1 PC at once. If the laptop came with a preloaded copy of Windows, the product key should be stuck to the bottom of it.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jrobertson29365



Joined: 22 Dec 2008
Posts: 10

PostPosted: Mon Dec 22, 2008 9:00 pm    Post subject: Reply with quote

Ok thanks, I don't see a OS Key sticker on it anywhere.
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