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end program messages

 
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norabatty



Joined: 14 May 2011
Posts: 4

PostPosted: Sat May 14, 2011 9:12 am    Post subject: end program messages Reply with quote

i've recently installed a new hard drive. things have been fine until [i think] i installed a lot of updates for windows xp [explorer 8]. now my pc freezes randomly and i have to switch off. i get a few boxes recurring for end program - ctfmon.exe, explorer.exe, GDI+window, MCI command habdling window - all of them 'not responding'. my trust webcam driver is now not recognised. i have all the security in place. technically i'm not that good so plain language please!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat May 14, 2011 5:26 pm    Post subject: Reply with quote

was that an extra hard drive or a replacement hard drive?
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norabatty



Joined: 14 May 2011
Posts: 4

PostPosted: Sun May 15, 2011 7:02 am    Post subject: Reply with quote

it was a replacement. i also get the message 'updates are ready to install.....' every time i log in. its for windows again but it never installs anything. i'm sure i'll have to uninstall something but i don't know what.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun May 15, 2011 12:50 pm    Post subject: Reply with quote

so how did you reinstall windows on the new drive?
and have you installed all the required motherboard / system drivers?

what make / model is the machine?
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norabatty



Joined: 14 May 2011
Posts: 4

PostPosted: Thu May 19, 2011 4:48 pm    Post subject: Reply with quote

i used the recovery disk. i haven't done anything with the motherboard/drivers.

my pc is an a HP pavilion amd.

it has worked ok for a few weeks after install. just problems lately.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu May 19, 2011 7:21 pm    Post subject: Reply with quote

from what I remember the old HP recovery disks were actually just windows disks without the optimised drivers
You need to install the correct drivers for that machine. You should have got other disks with the system which will contain these
if you can't find them, post the exact model number of the machine and we'll try to locate them on the HP web site for you
Which version of windows do you have on the machine?
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norabatty



Joined: 14 May 2011
Posts: 4

PostPosted: Sat May 21, 2011 8:54 am    Post subject: Reply with quote

thank you for trying to help. i couldn't find those disks. unfortunately i wasn't able to find my microsoft office disks either. i blame a house move and rationalising clutter during the process! my HP is a pavilion desktop AMD athlon. model is T3245 operating system is XP. my PC is sort of working ok but it's not quite right. it freezes after an hour (ish) which is frustrating for a new hard drive. i put in a WD caviar green. i have the minimum applications. no games etc and no files or photos and yet it can act as if it's struggling.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat May 21, 2011 9:33 am    Post subject: Reply with quote

plug the model number into this search engine, then follow the prompt to select the correct operating system
http://www8.hp.com/uk/en/support.html?pageDisplay=drivers

Should give you a list of the drivers that you need to install
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