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Ethernet Port on PC - no light!

 
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theGibbler



Joined: 21 Sep 2008
Posts: 1

PostPosted: Sun Sep 21, 2008 8:52 pm    Post subject: Ethernet Port on PC - no light! Reply with quote

Hi-

I just got a new Acer X1200 pc a couple weeks ago. When I connected the cable modem directly to the computer, the internet was working fine. However, because I have two computers, I installed a linksys router. At this point, the new computer was getting no connection the internet. I, then connected the pc directly to the modem (as in the beginning), but it did not work either (when it had before). Checking the back of the pc tower, I see that when the ethernet cable is plugged into the port, no green light (or any light) shows.

I checked under device manager and saw that there was an Ethernet Controller listed under "Other devices" with a yellow exclamation point icon. Properties showed that there were no drivers installed. (There was also no "Network adapters" listed in device manager).

I also tried pinging through command prompt but (ping 4.2.2.1) but received an error code 1231.

Finally, I just did a system restore, and saw that under device manager, a network adapter does show (and properties show it to be working properly). There is also no Ethernet Controller listed under an "Other device" listing.

However, the internet is still not working and the back of the pc still shows no light when an ethernet cable is plugged into the ethernet port.

Is the device just plain dead? I find this hard to believe since the computer was bought only two weeks ago -- at least I hope it's not dead. The internet was also working just fine the first couple days.

I also already tried another ethernet cable (with no luck), as well as both tried using a different port in the router and then just directly connected the pc with the modem. Again, no luck.

Any suggestions?


P.S. the OS is Windows Vista Home Premium

Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Sep 22, 2008 4:59 pm    Post subject: Reply with quote

Go in to Control Panel, then Network Connections. This should show what connections you have and their status. Can you let me know what shows in here and what it says the status is for each device. Do this with the ethernet cable connected to the router.

Also, you mention that there is no light on the laptop with the cable connected, is there a light on the router to show the cable connected?
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