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Explorer.exe problem

 
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Dawdler



Joined: 23 Nov 2009
Posts: 2

PostPosted: Mon Nov 23, 2009 9:33 am    Post subject: Explorer.exe problem Reply with quote

Can someone please help? The problem i have is that any desktop icon that allows access to any directory when used, crashes the computer. ie: if i click on "My Computer/Pictures/Documents etc" the message comes up saying "Windows Explorer has encountered a problem and needs to close - we are sorry for the inconvenience". This also occurs if i attempt to enter the Control Panel or any search.

I have ran Reg Cure and Registry Mechanic which found countless errors which have been fixed.
I have attempted to run "explorer.exe" through the run command, however that causes a crash also.
I have renamed explorer.exe in the route and allowed it to create another after reboot, again to no avail. Please help
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Nov 23, 2009 4:27 pm    Post subject: Reply with quote

Hi Dawdler, welcome to the forums.

Can you let us know what version of Windows you are using? Also, did you make any changes to the hardware or software immediately prior to this happening?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Dawdler



Joined: 23 Nov 2009
Posts: 2

PostPosted: Tue Nov 24, 2009 4:02 am    Post subject: Reply with quote

Hi ,

I'm using windows xp home edition, and there's been no changes recently.

I tried to do a system restore but each attempt came up as a failure, if that helps.

Many thanks for your time and your help is really appreciated.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Nov 24, 2009 6:38 am    Post subject: Reply with quote

I think the best option is to check Windows for corrupt files. Go to Start, then Run and type in sfc /scannow and click OK. This will check the system files and replace any corrupt ones. Note that it may prompt you for your Windows XP CD.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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demdike



Joined: 23 Apr 2010
Posts: 105
Location: Malkin Tower

PostPosted: Wed Apr 28, 2010 7:00 pm    Post subject: Reply with quote

just a postscript

it would probably have been worth trying first
dial-a-fix to reset the explprer registry settings

http://wiki.lunarsoft.net/wiki/Dial-a-fix
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