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Fax facility on XP

 
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mp



Joined: 06 May 2008
Posts: 8

PostPosted: Tue May 06, 2008 9:59 am    Post subject: Fax facility on XP Reply with quote

Since changing over from dialup to broadband (Talktalk), when attempting to send faxes a message pops up reading "please plug phone line into your modem". Nor can I any longer receive faxes. Any advice would be appreciated. Thanks!
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Markb



Joined: 29 Nov 2007
Posts: 164
Location: UK

PostPosted: Tue May 06, 2008 2:27 pm    Post subject: Reply with quote

Hi mp. Broadband dial up are 2 completely different technologies. Your old dial up used a dial up modem (Also referred to as a 56k modem or V90 modem) which connected your PC to the phone line. This essentially made a phone call from your PC to your Internet Service Provider (ISP). When you wanted to send a fax or receive one, your PC used the same modem conected to your phone line to send faxes.

With broadband, you now have an ADSL connection. This is completely different and basically piggybacks a digital signal onto the phone line which is separated from the normal phone traffic by the ADSL filter plugged into the phone socket. This in turn connects to your PC via an ADSL modem. This is usually USB or Ethernet. You cannot send faxes on this like you used to be able to.

However, you can still plug your dial up modem to the phone line like you used to and just use it for fax transmission and receiving.

Hope this is clear.
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mp



Joined: 06 May 2008
Posts: 8

PostPosted: Tue May 06, 2008 5:53 pm    Post subject: Reply with quote

Thanks, Markb. Will do as you suggest. Presumably the fact that my internal modem will be connected to the phone line will not prevent any other internet access from staying on broadband
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue May 06, 2008 6:21 pm    Post subject: Reply with quote

No this will not affect your broadband, but will have the same restrictions on use of the telephone line - ie. you can't make a telephone call while sending or receiving a fax, however this will not affect your broadband connection.
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mp



Joined: 06 May 2008
Posts: 8

PostPosted: Tue May 06, 2008 8:34 pm    Post subject: Reply with quote

Many thanks!
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