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file removal

 
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palindon



Joined: 08 Aug 2012
Posts: 3
Location: australia

PostPosted: Sun Nov 25, 2012 7:27 pm    Post subject: file removal Reply with quote

hi my laptop is running win7 x 64bit I/E8 & mozilla, plus vipre anti virus etc.
i have a file in my computer that i cannot delete, the file is visible in " programs " and when i type the name " arbershop desktop " in search.
i cannot find it anywhere else to delete it, i have run revo uninstaller & your uninstaller, but as it is not listed in their list of programs they cannot delete it
i have right clicked the program but i still cannot delete it, if i open it the screen goes beserk, windows opening one after the other and i have to force quit, i have tried in " safe mode " but no joy there either.
i only have 2 user accounts, guest,which is turned off , and my name as administrator and i log in using a password.
at various time in relation to this file ,i have been been told i need the administrators permission , but i am the administrator.
any advice would be welcome, thanks donar Embarassed
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AlanWade



Joined: 13 Feb 2012
Posts: 54
Location: Sweden

PostPosted: Mon Nov 26, 2012 8:02 am    Post subject: Reply with quote

Is the name spelt right - arbershop desktop?

Have you tried starting your machine in 'Safe Mode' and then right click and delete?
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palindon



Joined: 08 Aug 2012
Posts: 3
Location: australia

PostPosted: Mon Nov 26, 2012 8:23 am    Post subject: Reply with quote

hi yes that is the correct spelling, as stated in my question i have tried it in safe mode, the thing i would like to know is where else can the file be in the computer
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat Dec 08, 2012 9:50 am    Post subject: Reply with quote

the symptoms suggest you've got some kind of malware on that machine, possibly protected by a rootkit

You need to take the usual malware scans / checks
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Computer Support for home and small business in North Lancashire, South Lakeland and the Dales
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