Free PC Support

[avextraxjp]

Hello

Recently, Firefox 3.6.17 and IE keep crashing after a few minutes of browsing.
Tried restarting Win XP and clearing cache but problem persists.
Scanned for malware/virus with zero detections.

Now using a portable version of Opera. No crashes so far.

Need advice on how to stop firefox & IE from crashing.
Thanks very much.

[JonS]

when you get this kind of problem its usually due to some kind of malware.
What did you scan with? I suggest you try Hitman Pro and Combofix and see what they find

Uninstall any browser toolbars

Make sure you have the most current versions of Java and flash installed (you've have to install flash twice - once within each browser)

Update you graphics drivers

Finally, I'd suspect that the graphics card / chip may be overheating. Computers (especially, but not only laptops) can crash like this if the graphics chip is showing signs of stress. When a flash video or similar kicks in it pushes the chip over its limits and crashes it. Answer to that one is to try and open the machine out and clean out the cooling circuits and fans. The fact that the portable Opera works OK reinforces that suggestion as (I believe) that has no graphics hardware acceleration, the others do

[SoftStag]

Further to this, it might also be worth looking in the Event Viewer to see if there are any clues in there as to why they are crashing.

Incidentally, I would recommend Firefox 4.0.1 as this is the current latest stable version. That said, like JonS, I don't think this is a problem with the browsers themselves.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine