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Frozen cursor/arrow key

 
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jc7885



Joined: 04 Jul 2007
Posts: 22
Location: london, UK

PostPosted: Mon Mar 02, 2009 2:22 pm    Post subject: Frozen cursor/arrow key Reply with quote

Can anyone help with my dilemma?

Problem occured when the battery ran flat and the mains power was off after I left the computer on hibernate. Not realising this when i came back to use it, i presumed it was the battery which was at fault for the computer not starting up. I removed it and replaced it (which worked previously when the computer didn't boot first time round).

after replacing it AND switching back on the mains, the cursor is stuck and I can't do anything with it. The computer works fine with just the mains connection and the battery removed but i can't do anything with the battery in place.

Any advice would be much appreciated.

thanks
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surreypcsupport.com



Joined: 02 Dec 2008
Posts: 127
Location: surrey

PostPosted: Mon Mar 02, 2009 4:42 pm    Post subject: Re: Frozen cursor/arrow key Reply with quote

jc7885 wrote:
Can anyone help with my dilemma?

Problem occured when the battery ran flat and the mains power was off after I left the computer on hibernate. Not realising this when i came back to use it, i presumed it was the battery which was at fault for the computer not starting up. I removed it and replaced it (which worked previously when the computer didn't boot first time round).

after replacing it AND switching back on the mains, the cursor is stuck and I can't do anything with it. The computer works fine with just the mains connection and the battery removed but i can't do anything with the battery in place.

Any advice would be much appreciated.

thanks


I assume you are using a USB mouse. The most likely culprit is the USB port.

You can operate windows without a mouse using the tab key to switch focus to different controls and then the return button as left click. Go into ddevice manager and see if yourt USB port is working OK. If not it will have a little yellow warning sign and will state the device is not working correctly.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Mar 02, 2009 4:53 pm    Post subject: Reply with quote

When you say the cursor is stuck, are you referring to the mouse cursor? If so does Windows respond to keyboard commands (press the Windows key or Ctrl+Esc to bring up the Start Menu)?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jc7885



Joined: 04 Jul 2007
Posts: 22
Location: london, UK

PostPosted: Tue Mar 03, 2009 10:15 am    Post subject: Reply with quote

thanks for the replies so far,

in reply to the first reply, no; i'm on about using the touchpad on a laptop. In response to Softstag, yes, i can use the keyboard, just that I can't move the arrow about using the touchpad. This problem immediately crops up on the logon window so I can't login to my account.

Oh, and to add, I've already tried restoring back to factory spec; running a set of restoration CD's as you all know, doing this would have wiped the hard drive....
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Mar 03, 2009 5:14 pm    Post subject: Reply with quote

I would recommend you have the computer looked at by a specialist. It sounds like there is a hardware fault of some description, replacing the battery may resolve it, but it may not.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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jc7885



Joined: 04 Jul 2007
Posts: 22
Location: london, UK

PostPosted: Wed Mar 04, 2009 2:57 pm    Post subject: Reply with quote

will do. cheers for the advice once again!!
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