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Google searches not responding / timing out

 
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gz00



Joined: 14 Aug 2011
Posts: 10

PostPosted: Mon Feb 27, 2012 3:09 pm    Post subject: Google searches not responding / timing out Reply with quote

Hi
I hope someone will be able to suggest a fix for this problem. Something seems to be blocking access to google so I am unable to carry out searches using google and if I click on any website hyperlinks that give access via google these don’t work either – I just get a time out message. This is google.com if I search via google.co.uk there’s no problem and yahoo is OK too. This problem is on my desktop PC I have a laptop which connects wirelessly and that is fine. My PC runs XP prof, webroot secure anywhere v8.0.1.95. I have made sure all windows updates are installed and have run a scan with webroot, spybot, malwarebytes antimalware and CC cleaner. I have also looked in webroot to see if that is blocking google.com but it doesn’t appear to be. The problem is common to all browsers firefox, IE, opera and chrome. Any ideas?
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gz00



Joined: 14 Aug 2011
Posts: 10

PostPosted: Mon Feb 27, 2012 4:22 pm    Post subject: Reply with quote

I have just discovered that I can no longer search for places in google earth!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Feb 27, 2012 6:27 pm    Post subject: Reply with quote

you may have malware on the machine, or you cold be suffering from a router which isn't processing DNS requests properly

Things you could try doing
reset the router
replace the router

From a software point of view
Download and run in turn
Hitman Pro
Smitfraudfix (run option 2 once in safe mode, then back in normal mode and run option3 3 +4
Combofix (safe mode)
CCleaner - and tick the option to purge DNS settings
Then manually check the HOSTS file to make sure Google is not being blocked

I'd get rid of the Webroot software and replace it with something better, like Avast
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gz00



Joined: 14 Aug 2011
Posts: 10

PostPosted: Mon Feb 27, 2012 8:28 pm    Post subject: Reply with quote

OK managed to get on the google forum using my laptop. someone recommended Hitman Pro 3 - The first behavioral scan and multi-vendor cloud confirmation anti-malware. This seems to have done the trick. It detected malware that nothing else has and removed it.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Feb 27, 2012 9:34 pm    Post subject: Reply with quote

Hitman Pro is good
However I strongly suggest you still run the other programs I suggested - one program is unlikely to clean the machine totally
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