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Help me connect to a wireless network! (Gateway offline?)
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Tue Jun 30, 2009 9:23 am    Post subject: Help me connect to a wireless network! (Gateway offline?) Reply with quote

We have a wireless network.

My computer can pick up excellent strength and says its connected but when i go to internet explorer it wont open any page.

I have tried to sign into windows messenger and it says 'your gateway appears to be offline'

Can anyone help?

Many Thanks

x
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surreypcsupport.com



Joined: 02 Dec 2008
Posts: 127
Location: surrey

PostPosted: Tue Jun 30, 2009 11:53 am    Post subject: Re: Help me connect to a wireless network! (Gateway offline? Reply with quote

daniellejwatts wrote:
We have a wireless network.

My computer can pick up excellent strength and says its connected but when i go to internet explorer it wont open any page.

I have tried to sign into windows messenger and it says 'your gateway appears to be offline'

Can anyone help?

Many Thanks

x


Are there any lights on the router itself to indicate if it is connected to the line or not? There is usually a light labelled 'DSL' or 'Line' or 'Internet' or something. If that light is off then the router isn't connected to the line and your best bet is to phone your ISP support.

If the router is connected to the line then the next step is to check your IP configuration. Click - Start | Run (if Vista then click Start and then type in the 'Start Search' textbox

Type 'cmd.exe' to open a command window.

Once the window is open type - ipconfig

Tell us what it says for:

IP Address;
Subnet Mask;
Default Gateway
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Tue Jun 30, 2009 12:53 pm    Post subject: Reply with quote

All the lights are on the router.
This computer i am using is connected to the internet by the same router.

I followed your instructions. It says:
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway:

Thank you
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Jun 30, 2009 5:15 pm    Post subject: Reply with quote

Your computer does not have a default gateway set, therefore it does not know where to send any requests you have for the internet (like browsing a webpage).

From the same command prompt as you used earlier (reopen if required), can you type in the following commands pressing Enter at the end of each line:
Arrow cd desktop
Arrow ipconfig /all > temp.txt

If you now look on your desktop you should have a file called temp.txt, please can you post the contents in your next post.

Also, can you tell us what version of Windows you are using, and also what make and model of router you are using for the wireless network.
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Wed Jul 01, 2009 7:32 am    Post subject: Reply with quote

Thankyou for all your help

I am using Windows XP.
The router is BT Voyager 2091 wireless ADSL router.

The File that came up on my desktop reads....



Error: unrecongnized or incomplete command line.



USAGE:

ipconfig [/? | /all | /renew [adapter] | /release [adapter] |

/flushdns | /displaydns | /registerdns |

/showclassid adapter |

/setclassid adapter [classid] ]



where

adapter Connection name

(wildcard characters * and ? allowed, see examples)



Options:

/? Display this help message

/all Display full configuration information.

/release Release the IP address for the specified adapter.

/renew Renew the IP address for the specified adapter.

/flushdns Purges the DNS Resolver cache.

/registerdns Refreshes all DHCP leases and re-registers DNS names

/displaydns Display the contents of the DNS Resolver Cache.

/showclassid Displays all the dhcp class IDs allowed for adapter.

/setclassid Modifies the dhcp class id.



The default is to display only the IP address, subnet mask and

default gateway for each adapter bound to TCP/IP.



For Release and Renew, if no adapter name is specified, then the IP address

leases for all adapters bound to TCP/IP will be released or renewed.



For Setclassid, if no ClassId is specified, then the ClassId is removed.



Examples:

> ipconfig ... Show information.

> ipconfig /all ... Show detailed information

> ipconfig /renew ... renew all adapters

> ipconfig /renew EL* ... renew any connection that has its

name starting with EL

> ipconfig /release *Con* ... release all matching connections,

eg. "Local Area Connection 1" or

"Local Area Connection 2"
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surreypcsupport.com



Joined: 02 Dec 2008
Posts: 127
Location: surrey

PostPosted: Wed Jul 01, 2009 8:50 am    Post subject: Reply with quote

These instructions may not be exactly right because I'm doing this from memory as I'm using a Vista machine.

Go to Control Panel and then Networks. Right click on 'Local Area Network' and then choose 'Properties'. Click on the 'IP' item in the list and choose 'properties' again.

You should see a dialog box showing all your IP settings. Are these set to detect automatically or are there some values in there for IP Address and Subnet Mask?
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Wed Jul 01, 2009 9:38 am    Post subject: Reply with quote

It says detect automatically?
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surreypcsupport.com



Joined: 02 Dec 2008
Posts: 127
Location: surrey

PostPosted: Wed Jul 01, 2009 10:02 am    Post subject: Reply with quote

daniellejwatts wrote:
It says detect automatically?


The router should be assigning your machine with an ip address and setting itself as the default gateway when you boot the machine up.

Try Start | Run and type cmd.exe like before but this time type

ipconfig/renew

and hit return. That may give you the appropriate IP settings.

Sometimes if the machine boots up faster than the router you can end up with no IP settings assigned.

If that doesn't work, do you have a driver disk for that router? If so I would re-run the setup for it and hopefully that will sort it out.
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Wed Jul 01, 2009 10:06 am    Post subject: Reply with quote

ok ill give that a go.
My parents computer is connected to the router downstairs and my computer has a BELKIN USB adapter to pick up the wireless signal. The laptop in the house picks up the signal ok.
The router is switched on all the time.
Does this make any difference?

Ill give that a go and see what happens.
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Wed Jul 01, 2009 10:37 am    Post subject: Reply with quote

WHEN I PUT IN IPCONFIG/RENEW IT CAME UP WITH....

No operation can be performed on local area connection while it has its media disconnected
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surreypcsupport.com



Joined: 02 Dec 2008
Posts: 127
Location: surrey

PostPosted: Wed Jul 01, 2009 10:54 am    Post subject: Reply with quote

daniellejwatts wrote:
WHEN I PUT IN IPCONFIG/RENEW IT CAME UP WITH....

No operation can be performed on local area connection while it has its media disconnected


That means there is no link between the router and the machine or the two machines. So it is either a problem with the wireless connection, the router drivers or the windows network.

It could be that the two machines are simply not on the same network. When both machines are switched on can you see the other one in windows explorer? Look under:

Network | Microsoft Windows Network.

It may be that the two machines aren't in the same workgroup or domain if you have one. You should be able to see the other machine and if that machine has the router drivers installed on it you should be able to connect to the internet by proxy.

Right click on my computer | properties | Network Identification on both machines and check the workgroup is the same.
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daniellejwatts



Joined: 30 Jun 2009
Posts: 8

PostPosted: Wed Jul 01, 2009 12:34 pm    Post subject: Reply with quote

i have changed the name of the workgroup now to match.
In network connections it says the wireless connection is connected.
It says the local area connection - the network cable is unplugged?
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