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help please

 
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rupert



Joined: 19 Jul 2011
Posts: 1

PostPosted: Tue Jul 19, 2011 7:36 pm    Post subject: help please Reply with quote

my son has just downloaded open office and now my computer has a blue box saying windows product activation and it says windows must be activated with microsoft before i can log on, do you want to activate now...i clicked on no but cant get my desktop screen and icons back. My son did manage to once and i system restored it but that didnt work.Any idea what else i can try.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Jul 20, 2011 1:15 am    Post subject: Reply with quote

Windows activation has nothing to do with Open Office. You can't blame your son for that
If you are having activation problems, then one of these is true:
1) you've changed some hardware in the machine, which makes windows think its a "new" machine
2) you have a bootleg operating system and a windows update has caught you out
3) the machine has been wiped and reloaded, using a OEM licence key from a tier 1 system builder (e.g. Dell, HP) which cannot be activated online, only by phone
4) the BIOS has been flashed, so killing the SLP activation key

Without knowing the history of your PC, and the legitimacy of the Windows installation its impossible to offer useful advice. But why don;t you try what it says, and run the activation wizard?
If you click "no" then you'll not get anywhere with this
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Sat Jul 23, 2011 7:32 am    Post subject: Reply with quote

Seems like need to reintall the OS from the scratch.

Remember to back up the data.
May try to slave the HDD on the other computer and back up the data needed from there.

Hope this helps!
Bill
Tech Manager
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sl23



Joined: 06 May 2008
Posts: 198
Location: Portsmouth, UK

PostPosted: Sat Jul 23, 2011 7:53 am    Post subject: Reply with quote

A bit off topic but you might want to try using portable software instead of installing programs. It's easier, auto updates (depending on the software/platform) and you don't have to worry about backing up/reinstalling when windows inevitably goes wrong.

This is one of the best:
http://portableapps.com

Also check out my links to free software which is mostly portable as I only use portable software now:
http://forum.technical-assistance.co.uk/free-software-vt748.html
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