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HELP please!

 
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sparkj



Joined: 14 Oct 2013
Posts: 1

PostPosted: Mon Oct 14, 2013 7:23 pm    Post subject: HELP please! Reply with quote

I think I have a virus on my pc....where should I start with the problems!!?
I'm unable to log into any email accs as it says my password is wrong-when I know it isn't as it works on my phone and other pcs/tablets. When I eventually do get into my email I'm unable to open any attachments because it says they had a virus in!
When I use google, it redirects to a spam site then to my original search anaswer, it tells me regularly that my display driver has encountered an error and i'm unable to open Microsoft word.
I've tried downloading virus cleaning software but it refuses to download it as its a 'virus'...I'm well and truly stuck! PLEASE PLEASE help me!!!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Nov 05, 2013 9:01 pm    Post subject: Reply with quote

Sounds like you have a bad one there.
My advice is to back up your files, wipe the machine and start again as I don't think you are going to be able to resolve it
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Computer Support for home and small business in North Lancashire, South Lakeland and the Dales
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