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How do I solve this crashing

 
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leestn



Joined: 12 Sep 2011
Posts: 3

PostPosted: Mon Sep 12, 2011 2:42 pm    Post subject: How do I solve this crashing Reply with quote

PC has been kicking up blue screen errors for a while but now its started to freeze up a lot. I have started going online and using my computer more so I've started to get really annoyed by all the freezes which require reset button to be pressed. Don't know if it is an IRQ conflict/memory problem/driver problem or something else.
Is it possible to access a text file that stores these errors that are causing my computer to freeze so I can try and solve this?
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leestn



Joined: 12 Sep 2011
Posts: 3

PostPosted: Mon Sep 12, 2011 6:01 pm    Post subject: Reply with quote

The exact error message

Error signature:

BCCode : ea BCP1 : 89EC4908 BCP2 : 8A6EC7D8 BCP3 : 8A7C7E10
BCP4 : 00000001 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

C:\DOCUME~1\Steven\LOCALS~1\Temp\WERb39a.dir00\Mini091211-01.dmp
C:\DOCUME~1\Steven\LOCALS~1\Temp\WERb39a.dir00\sysdata.xml

The make and model of your computer X86-based pc, 775Dual-VSTA

The operating system installed on your computer - Windows Xp Home

Details of any software or hardware changes that you may have made recently before the problem occurred - installed Steam maybe
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Sep 12, 2011 8:56 pm    Post subject: Reply with quote

that tells us nothing.
Work from first principles. Machines locking are usually due to one of the following
overheating
failed graphics card (usually due to overheating
viral problems
bad hard drive

Open it up, vacuum out all the dirt and make sure all the fans are clear and work
Scan for malware using Hitman Pro, Malwarebytes Antimalware and Combofix (use them ALL -they're not alternatives)
Download the correct diagnostic CD image for you hard drive, burn it, boot the PC from it and scan the drive for errors
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Tue Sep 13, 2011 8:23 am    Post subject: Reply with quote

I agreed with above.

Now, maybe we can do something as well.

First get to the Bios and reset the Bios default.
then when the PC just exit the Bios screen, press F8 key once per second till we see the boot menu.
Select the Last Known Good Configuration and press enter.

This will load the previous working hardware profile.

if still the same freeze problem, try get to the same boot menu, and select safe mode this time.

If safe mode works, I would suggest reboot the computer and reinstall the latest mobo chipset driver and reboot again. then reinstall the driver again for other devices on the mobo.

Hope this helps!
Bill
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leestn



Joined: 12 Sep 2011
Posts: 3

PostPosted: Thu Sep 15, 2011 9:19 am    Post subject: Reply with quote

Thnx for the replies. Am trying your advice. Have downloaded appropriate diagnostic tool and hard drive seems good. All 3 malware programs and they cleared up my malware. Think it seems to be to do with graphics card maybe so will clean pc make sure drivers are up to date and wotnot. Thanks.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Sep 15, 2011 2:30 pm    Post subject: Reply with quote

while you're inside the machine, take a good look at the capacitors on the motherboard - usually black or brown, often with silver stripes and drum shaped. Do any of the alloy ends look "blown" or broken? Any evidence of leaking ?- usually rusty coloured stains on the cap or motherboard
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