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Internet Connection
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This topic is locked: you cannot edit posts or make replies.    Free PC Support Forum Home -> Helproom
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Wed Sep 26, 2007 8:33 pm    Post subject: Internet Connection Reply with quote

Hello there, me again, I have still got connection problems.
I have a netgear wireless modem which i use for my PS3, i have a ethernet connection to my desktop computer. i run with Virgin Media.
I can stay online for a short amount of time, but then my connection is lost however i am told i am still connected.

This has baffled me for weeks. The two computers in my tray (botton right of my screen) are not lit up, however one is lit when i am connected and the internet is working.

I dont use a firewall and have no security, so i dont have a clue what it could be.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Sep 27, 2007 4:09 pm    Post subject: Reply with quote

Do you have the same problem if you connect the modem directly to the computer?

Also, what happens to the lights on the cable modem when this happens?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Thu Sep 27, 2007 4:52 pm    Post subject: Yes Reply with quote

Same problem happens when connected directly to the modem

the lights on the modem go off, but flash every so often. I think its something to do with the router settings and gateway settings but i havt got a clue.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Sep 27, 2007 5:45 pm    Post subject: Reply with quote

If the same thing happens when you are directly connecting the PC to the modem, then there is either a fault with the modem, or the internet connection. If all the lights go off on the modem, then you need to speak to Virgin Media to get the connection and/or modem looked at.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Thu Sep 27, 2007 5:54 pm    Post subject: I am still connected to the PS3 Reply with quote

When the connection is lost with the computer i can still access the internet on the PS3 and play games online ia the PS3, however the connection on the PC is gone, it says it is still connected but it is not
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Sep 27, 2007 6:15 pm    Post subject: Reply with quote

OK....

Follow these instructions to get me the ipconfig details and post the results.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine


Last edited by SoftStag on Thu Oct 18, 2007 5:03 pm; edited 1 time in total
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Thu Sep 27, 2007 6:23 pm    Post subject: Can't do that Reply with quote

when i do this, (after i ran 'cmd') i get an error message sayin an installed virtual device driver failed DLL initalization.

i dont know what this is,

does your website sell laptops in finance? i think i need a new computer haha
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Sep 27, 2007 6:32 pm    Post subject: Reply with quote

Not good. What is the exact error message?

You could try typing command instead of cmd...
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Thu Sep 27, 2007 7:11 pm    Post subject: the error says Reply with quote

C:WINDOWS\system32\command.com
C:PROGRA~1\Symnatec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll initialization. Choose 'Close' to terminate the application
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terryw



Joined: 19 Sep 2007
Posts: 79
Location: Liverpool

PostPosted: Thu Sep 27, 2007 7:47 pm    Post subject: Managed to get the IPCONFIG Reply with quote

Windows IP Configuration



Host Name . . . . . . . . . . . . : Terry-sq5tujzjzg

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VIA Compatable Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-40-CA-60-B6-4B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : 27 September 2007 20:04:01

Lease Expires . . . . . . . . . . : 28 September 2007 16:23:36
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Fri Sep 28, 2007 5:34 pm    Post subject: Reply with quote

Everything looks fine with the network setup on the PC side. If the PS3 is connecting fine, then I can only assume that the router is setup correctly and the modem is fine.

Try a different ethernet cable, this may be the problem, if not, then are you able to ping the router (192.168.0.1) - same procedure as I asked you to do in this thread.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Fri Sep 28, 2007 5:38 pm    Post subject: Re: the error says Reply with quote

terryw wrote:
C:WINDOWS\system32\command.com
C:PROGRA~1\Symnatec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll initialization. Choose 'Close' to terminate the application

Try this to resolve the problem:
http://www.serverboss.com/16-bitMS-DOSsubsystem.htm
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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