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Laptop loads up DVD Movies but not Software or Games?

 
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Zak



Joined: 12 Oct 2008
Posts: 1

PostPosted: Sun Oct 12, 2008 4:45 pm    Post subject: Laptop loads up DVD Movies but not Software or Games? Reply with quote

So I'm kind of confused. I got a new laptop yesterday, in a bundle with Office 2007 and Norton 360... but to my surprise, when I tried to install Norton it would simply say there was no disk in Drive F. It wouldn't autorun, and it when I clicked on Drive F in My Computer, it just popped out the disk tray, saying that I needed a disk in there. On the odd occasion it would ask me to choose a name for the blank disk. Obviously this wasn't a blank disk.

I tried a game disk and it did the same for that, too. However, I found today that it would happily play DVD Movies. For some reason earlier today as well, it did accept Norton, but refused to let finish its installation. I opened the disk tray to maybe clean the disk, and when I put the disk back in we were back to the original problem.

I have no idea why films will play, but software and games won't. I've gone through the google solutions; uninstalling things from Device Manager, then allowing it to reinstall; looked to see whether my autorun registry value was 0, and it was 1; so I'm just really unsure about what to do next.

I'd really appreciate any help!
Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Oct 12, 2008 6:14 pm    Post subject: Reply with quote

It sounds like there is a problem with the drive itself. Probably the lens is slightly out of alignment. As it is a new laptop, I would take it back to where you purchased it from and request a replacement.
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