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Lost Command Bar
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Wed Jul 18, 2012 10:08 am    Post subject: Lost Command Bar Reply with quote

Hi,
I have lost the Command Bar on IE8. When I open my homepage (Google), it is not there. I went to Control Panel > Internet Options, but IO will not open. I right clicked on an empty space at the top of the screen to see if I could retrieve the Command Bar, and appeared was Restore, Minimize and Close. If I go to my homepage, and hold the cursor over an icon, nothing is highlighted. It is as if something is blocking. I have tried System Restore, Disc Check to no avail. I would be grateful for any help.
Regards.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Jul 18, 2012 1:54 pm    Post subject: Reply with quote

make sure IE is closed

then go
start > all programs > Accesories > System Tools >Internet Explorer (No Addons)

does that open correctly?
If it does, then close IE and try opening normally again
What happens now?

Which version of Windows are you running , and which service pack level?
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Thu Jul 19, 2012 9:35 am    Post subject: Reply with quote

I have done as you requested. Internet Explorer (No Addons) did open, it was a blank screen with three IE icons in seperate banners at the top of the screen. I closed and re-opened IE8, to my Google Homepage, and the problem remains. I am using Windows XP Professional, Version 2000, Service Pack3.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Jul 19, 2012 5:10 pm    Post subject: Reply with quote

Download iereset.inf to your desktop from

http://www.infdump.com/download-inf-files_new.php/inffiles/I/IERESET.INF/2.5/download.html

Note; ONLY download from the link that says
Click Here to Download IERESET.INF

NOT from the other "fix" link

Right click it (NOT left mouse click) and then select whichever of install.run it offers you
Its a registry hack which should reset the IE shell
Let us know if it works
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Fri Jul 20, 2012 9:29 am    Post subject: Lost Command Bar Reply with quote

I right clicked on "Click Here to Download IERESET.INF ", and it showed: Open link in new tab
Open link in new window
Open link in new cognito window
Save link as...
Copy link address
----------------------
Inspect element

I right clicked, and it went straight to the following:


[Version]
Signature="$CHICAGO$"
AdvancedINF=2.5,"You need a new version of advpack.dll"

[RestoreHomePage]
AddReg=RestoreHomePage.reg

[RestoreBrowserSettings]
AddReg=RestoreBrowserSettings.reg
DelReg=DeleteTemplates.reg, DeleteAutosearch.reg


[RestoreHomePage.reg]
HKCU,"Software\Microsoft\Internet Explorer\Main","Start Page",0,%START_PAGE_URL%

[RestoreBrowserSettings.reg]
HKLM,"Software\Microsoft\Internet Explorer\Main","Default_Page_URL",0,%START_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main","Default_Search_URL",0,%SEARCH_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main","Search Page",0,%SEARCH_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","1",0,"www.%s.com"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","2",0,"www.%s.org"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","3",0,"www.%s.net"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","4",0,"www.%s.edu"
HKCU,"Software\Microsoft\Internet Explorer\Main","Search Page",0,%SEARCH_PAGE_URL%

; NOTE (andrewgu) ie5.5 b#108259 - autosearch settings are not properly reset
HKCU,"Software\Microsoft\Internet Explorer\SearchUrl","Provider",0,""

HKLM,"Software\Microsoft\Internet Explorer\Search","SearchAssistant",0,"http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"
HKLM,"Software\Microsoft\Internet Explorer\Search","CustomizeSearch",0,"http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
HKLM,"Software\Microsoft\Windows\CurrentVersion\Internet Settings\SafeSites",%SAFESITE_VALUE%,0,"http://ie.search.msn.com/*"

[DeleteTemplates.reg]
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","5"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","6"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","7"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","8"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","9"

[DeleteAutosearch.reg]
; NOTE (andrewgu) ie5.5 b#108259 - autosearch settings are not properly reset
HKCU,"Software\Microsoft\Internet Explorer\Main","AutoSearch"

[Strings]
START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
SEARCH_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
SAFESITE_VALUE="ie.search.msn.com"

; IMPORTANT NOTE:
; IE branding dll (iedkcs32.dll) uses the following entries to restore the default MS values.
; In the vanilla version of IE, the values must be the same as their corresponding non MS_* values.
; For example, START_PAGE_URL and MS_START_PAGE_URL must have the same URL in the IE version released by MS.
MS_START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Fri Jul 20, 2012 2:48 pm    Post subject: Reply with quote

No you go that wrong

Left click on the link to download and save it (preferably to your desktop, but anywhere you can find it)

then right click on the DOWNLOADED file
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Sat Jul 21, 2012 10:32 am    Post subject: Lost Command Bar Reply with quote

When I said "I right clicked, and it went straight to the following:" I should have said I left clicked. I have tried again, several times, and every time I left click on Click Here to Download IERESET.INF, it opens up the report that I have already stated. When it opens this up, the address bar at the top of the screen shows: http://www.infdump.com/inffiles/I/IERESET.INF

I have tried to download other programmes with IE8, but nothing will open.
If I visit a website with IE8, highlight an item, right click and try to copy, the box that should open with copy, cut etc., does not. A tiny blue box appears with a blue arrow, behind a white background, pointing in the box from bottom left hand corner to top right hand corner. I seem to remember a couple of weeks ago, when I could access Tools > Internet Options, I think I pressed the Reset Default Settings button. I don't know if this is to do with anything that is causing the problem.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun Jul 22, 2012 5:02 pm    Post subject: Reply with quote

OK, try this

1) start > control panel > folder options >View > untick hide extensions for known file types

2) right click the desktop and select new > text document

3) open that new document, copy and paste this text into it
everything between the two dotted lines, don't include the lines
........................................................................................
[Version]
Signature="$Chicago$"
Provider=Symantec

[DefaultInstall]
AddReg=UnhookRegKey

[UnhookRegKey]
HKLM, Software\CLASSES\batfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\comfile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\exefile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\piffile\shell\open\command,,,"""%1"" %*"
HKLM, Software\CLASSES\regfile\shell\open\command,,,"regedit.exe ""%1"""
HKLM, Software\CLASSES\scrfile\shell\open\command,,,"""%1"" %*"
HKCU, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegistryTools,0x00000020,0
......................................................................
4) save the text file under the name unhookexec.inf
Ignore any warnings about changing file names or extenions
5) right click the saved file and select "merge" or "install"

6) create another new text file on the desktop using notepad
This time copy the following text (again without the dotted lines
.................................................................................
[Version]
Signature="$CHICAGO$"
AdvancedINF=2.5,"You need a new version of advpack.dll"

[RestoreHomePage]
AddReg=RestoreHomePage.reg

[RestoreBrowserSettings]
AddReg=RestoreBrowserSettings.reg
DelReg=DeleteTemplates.reg, DeleteAutosearch.reg


[RestoreHomePage.reg]
HKCU,"Software\Microsoft\Internet Explorer\Main","Start Page",0,%START_PAGE_URL%

[RestoreBrowserSettings.reg]
HKLM,"Software\Microsoft\Internet Explorer\Main","Default_Page_URL",0,%START_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main","Default_Search_URL",0,%SEARCH_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main","Search Page",0,%SEARCH_PAGE_URL%
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","1",0,"www.%s.com"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","2",0,"www.%s.org"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","3",0,"www.%s.net"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","4",0,"www.%s.edu"
HKCU,"Software\Microsoft\Internet Explorer\Main","Search Page",0,%SEARCH_PAGE_URL%

; NOTE (andrewgu) ie5.5 b#108259 - autosearch settings are not properly reset
HKCU,"Software\Microsoft\Internet Explorer\SearchUrl","Provider",0,""

HKLM,"Software\Microsoft\Internet Explorer\Search","SearchAssistant",0,"http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"
HKLM,"Software\Microsoft\Internet Explorer\Search","CustomizeSearch",0,"http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
HKLM,"Software\Microsoft\Windows\CurrentVersion\Internet Settings\SafeSites",%SAFESITE_VALUE%,0,"http://ie.search.msn.com/*"

[DeleteTemplates.reg]
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","5"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","6"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","7"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","8"
HKLM,"Software\Microsoft\Internet Explorer\Main\UrlTemplate","9"

[DeleteAutosearch.reg]
; NOTE (andrewgu) ie5.5 b#108259 - autosearch settings are not properly reset
HKCU,"Software\Microsoft\Internet Explorer\Main","AutoSearch"

[Strings]
START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
SEARCH_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
SAFESITE_VALUE="ie.search.msn.com"

; IMPORTANT NOTE:
; IE branding dll (iedkcs32.dll) uses the following entries to restore the default MS values.
; In the vanilla version of IE, the values must be the same as their corresponding non MS_* values.
; For example, START_PAGE_URL and MS_START_PAGE_URL must have the same URL in the IE version released by MS.
MS_START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
..............................................................................

7) this time save the file as iereset.inf
Again, right click and "merge" or "install"

Cool reboot machine and see if its working

Once thats done you now need to scan the machine very deeply for malware - the problems are almost certainly viral

Post back with details of what you get
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Mon Jul 23, 2012 9:36 am    Post subject: Lost Command Bar Reply with quote

I have done all that you have asked, but the problem still remains. I did a Malwarebytes Anti- Malware full scan, and it did not show any infections.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Jul 23, 2012 8:53 pm    Post subject: Reply with quote

other than the problem with Internet Explorer, have the other file opening problems you mentioned now gone, or are they still there?
Can you now get into Internet Options/Properties in the control panel?
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greenveg



Joined: 18 Jul 2012
Posts: 43

PostPosted: Tue Jul 24, 2012 9:50 am    Post subject: Lost Command Bar Reply with quote

The problems are still there. If I try to download, say Nectar Toolbar, the small green panel in the Taskbar fills, but then goes off the screen. The web address also disappears from the left side of the Taskbar. I cannot get into Internet Options/Properties in the control panel. As I have stated earlier, I cannot copy and paste on IE8. The drop down menu that allows you to do this does not appear, as if something is blocking this and other functions. When I am using Google Chrome, I have no problem. I have uninstalled GC, to see if the problem rectifies itself. but it does not, so I have reinstalled GC.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Jul 24, 2012 10:04 am    Post subject: Reply with quote

Try uninstalling IE8 using add/remove programs
Also uninstall ALL toolbars. If you have any of those installed, they could be the cause of the problem

As a rule DON'T install toolbars. Most are malware / spyware / scamware
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