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ms word 'not responding' hang-up

 
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DougP



Joined: 19 Aug 2011
Posts: 5
Location: Alton, Staffs

PostPosted: Thu Dec 27, 2012 11:55 am    Post subject: ms word 'not responding' hang-up Reply with quote

when opening doc. in ms word, get hang-up for few seconds with' word not responding' msg.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Dec 27, 2012 12:04 pm    Post subject: Reply with quote

go on, give us a clue
which version of windows?
which version of Office / Word?
does it stop completely or does word eventually load?
what security software do you have on the machine?
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DougP



Joined: 19 Aug 2011
Posts: 5
Location: Alton, Staffs

PostPosted: Thu Dec 27, 2012 12:59 pm    Post subject: ms word hang-up Reply with quote

sorry about that -
windows 7/64, office 2010 sp1, hangs for app. 8/10 seconds, then ok.
ms security essentials only
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Dec 27, 2012 4:36 pm    Post subject: Reply with quote

At a guess
either its looking for a missing mapped network drive, or else the default template is corrupt

Do you have any network drives mapped? Or are you using any online storage e.g. the MS Skydrive?

Try deleting the default template - normal.dotm
Its a hidden file in %AppData%\Microsoft\Templates
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DougP



Joined: 19 Aug 2011
Posts: 5
Location: Alton, Staffs

PostPosted: Thu Dec 27, 2012 8:13 pm    Post subject: Reply with quote

Thks for help.
Do not use on-line storage – how do I find network drive mapping?
For some reason appear to have following templates . . normal, normalEmail & normalOld.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun Dec 30, 2012 1:01 am    Post subject: Reply with quote

re the drives

what drive letters do you have listed, and are any of these on remote devices (e.g other PCs, printers...)

delete both normal and normal old templates and reboot, then try again
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DougP



Joined: 19 Aug 2011
Posts: 5
Location: Alton, Staffs

PostPosted: Sun Dec 30, 2012 11:33 am    Post subject: Reply with quote

Drives listed: C:OS, D:Data, & for some reason Z: network location (contains exactly same network WEP/WPA keys, as D)
Deleted normal & normalOld templates – seems to have improved the ‘blank’ word template but not existing docs.
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Recently,when I boot machine - no show on monitor, usually ok after 3/4 start/stops, but starts with 'adjusting' then ok.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat Jan 05, 2013 1:31 am    Post subject: Reply with quote

disconnect that Z drive. You're not using a network share so no reason for it to be there - its presence can slow down Word like this

Next, you MAY have had something in the default template - a bad macro, or some malware - thats affected the existing documents. Try scanning for viruses will something that works - Hitman Pro for instance (forget Norton or McAfee - total wastes of time

Next, may sound strange, but do you have an HP printer?

Finally, from the fact your hard drive is split into two like that, I'd guess the machine is either an Acer or Packard Bell
How big are the C and D partitions, and how much free space is left on each of them?
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DougP



Joined: 19 Aug 2011
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Location: Alton, Staffs

PostPosted: Sun Jan 06, 2013 1:51 pm    Post subject: Reply with quote

Have deleted ‘Z’ drive – no improvement
Yes – Pack. Bell - C: 456GB - 376 free, D: 452GB – all free!
Epson SX435W printer
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Jan 07, 2013 12:37 am    Post subject: Reply with quote

possibly going off at a tangent here, but I'd now be worried about malware

Scan it with Hitman Pro and Combofix and see what you get
Then get rid of Security Essentials, download the free version of Avast AV, install and register it and then do a FULL scan of the system
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