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New SanDisk MP3 players need a driver installed

 
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The Auntie



Joined: 30 Mar 2007
Posts: 1

PostPosted: Fri Mar 30, 2007 4:43 am    Post subject: New SanDisk MP3 players need a driver installed Reply with quote

I just purchased two SanDisk MP3 players - one 2G and one 8G & I have been unsuccesfull in my efforts to install them. I have Windows XP and Windows Media Player 11. SanDisk tells me that the player needs to be in MTP mode to properly transfer music & ebooks. But when I connect in this mode my computer tells me it has found new hardware. When I go through the wizard to install I receive an error message that the MTP device has not passed windows logo testing to verify its compatability with Window XP. When I try to install anyway it won't and the cycle starts all over again. SanDisk tells me I have to contact Microsoft for the driver and Microsoft sends me to Dell (from whom I purchased the cursed MP3 players Evil or Very Mad ) and when I call Dell I might as well be speaking Martian for all the help they give me.

Does anyone know of a solution for this problem?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat Mar 31, 2007 5:24 pm    Post subject: Reply with quote

It might be helpful to know exactly what models of MP3 players you have. Windows Media Player 11 comes with MTP drivers, so there should be no real problem with installing it. Obviously this is not your experience. Do they install in MSC mode? I know this will not give the full functionality in WMP, but it should prove that they work, or not.

Also, are you trying them in a USB1.1 or USB2.0 port on your computer?
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