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New System Problem

 
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Haggus McGee



Joined: 30 Dec 2011
Posts: 4

PostPosted: Fri Dec 30, 2011 11:51 pm    Post subject: New System Problem Reply with quote

My specs are below, for christmas, I treated myself to a new processor and motherboard, windows 7 too. I installed it all myself, performed a clean install of windows and began installing all the drivers and windows updates etc. That done, I began using my programs. Unfortunately, when playing a game, even relatively simple ones, such as Oblivion or TF2, after some indescriminate time there is a failure, there is increased fan activity, my monitor thinks the computer has turned off (goes on standby), mouse and keyboard lose power, LAN port light is off, DVD drive works, and it will sit like that until I power it off manually.

Then, when turning it back on, I get the same state, no error beeps (minus the fan being on so much) immediately, no bios screen or anything. After several resets, after a long delay, systems come online, and it boots with no error messages, just "Windows failed to shut down properly" start in safe mode? I always choose normal, because it will then boot as if nothing has happened. One time it did say overclocking failure, and I went into BIOS and made everything default. Haven't had that twice.

I shall also add, that prior to installing new components, my PC would just lose power totally in a game, but without any startup problems. It could be related, by the power supply or hard drive?

What could be the problem? Should I be looking to return items?
_________________
CPU: AMD Phenom II X4 960T 3.0GHz
RAM: Kingston 4GB 1600MHz
MOBO: ASUS M5A97 PRO
GPU: NVIDIA GeForce 560GTX
PSU: 500W
OS: Windows 7 Home Premium SP1
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat Dec 31, 2011 8:19 pm    Post subject: Reply with quote

difficult one really but I'd look at the following possibilities

1) inadequate or failing power supply
2) inadequate PSU cooling. What cooler did you use with the new CPU and what did you use in the way of heat transfer media?
3) faulty m/b - however thats unlikely
4) failing or overheating graphics card

what graphics card /motherboard / cpu are you using?
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Haggus McGee



Joined: 30 Dec 2011
Posts: 4

PostPosted: Sun Jan 01, 2012 4:37 pm    Post subject: Reply with quote

A new PSU is on its way already. My specs are in my sig but here you go. I doubt it's the GPU because of the mouse and keyboard not working, and there are no error beeps reflecting it. Not overheating because the startup problem occurs when cold.

CPU: AMD Phenom II X4 960T 3.0GHz
RAM: Kingston 4GB 1600MHz
MOBO: ASUS M5A97 PRO
GPU: NVIDIA GeForce 560GTX
PSU: 500W
OS: Windows 7 Home Premium SP1
_________________
CPU: AMD Phenom II X4 960T 3.0GHz
RAM: Kingston 4GB 1600MHz
MOBO: ASUS M5A97 PRO
GPU: NVIDIA GeForce 560GTX
PSU: 500W
OS: Windows 7 Home Premium SP1
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun Jan 01, 2012 5:02 pm    Post subject: Reply with quote

the software I was using at the time to view the forum does not show sig files. hence the question.

My guess would be that the 500W PSU has not got enough capacity for that system. Its overheating / getting overloaded and shutting the system down - trying to put it into hibernation and crashing as it does so. When you try to start the machine up again the PSU is still hanging due to the overload - and this is only cleared by cooling down and a complete power down. Its probably complicated by the hibernation file being corrupted
try a new PSU - something like 750+W
Note this is only a guiess

besides that
fit a decent heat sink and make sure the thermal compound is OK (just in case _ DON't use thermal tape)
if all else fails try a BIOS upgrade if one exists (have you checked BIOS compatibility with that PSU?
try exchanging the m/b
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Haggus McGee



Joined: 30 Dec 2011
Posts: 4

PostPosted: Mon Jan 02, 2012 2:34 am    Post subject: Reply with quote

I went for a 650 :S
It's an antec
would that not be fine
_________________
CPU: AMD Phenom II X4 960T 3.0GHz
RAM: Kingston 4GB 1600MHz
MOBO: ASUS M5A97 PRO
GPU: NVIDIA GeForce 560GTX
PSU: 500W
OS: Windows 7 Home Premium SP1
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Jan 02, 2012 9:49 am    Post subject: Reply with quote

dunno, try it and see
Personally with a 4-core CPU and that much memory I'd prefer something bigger.

As to it being an "Antec" - makes no difference. Brand names are irrelevant with PSUs
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Haggus McGee



Joined: 30 Dec 2011
Posts: 4

PostPosted: Tue Jan 10, 2012 4:09 pm    Post subject: Reply with quote

I have installed my new PSU, yet the start-up problem persists, (I have to turn on the power, then reset for booting) could it be a hard disk problem (the only old thing in my PC)? I have not experienced any shut-downs whilst at my PC yet, which is promising.
_________________
CPU: AMD Phenom II X4 960T 3.0GHz
RAM: Kingston 4GB 1600MHz
MOBO: ASUS M5A97 PRO
GPU: NVIDIA GeForce 560GTX
PSU: 500W
OS: Windows 7 Home Premium SP1
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Jan 10, 2012 4:44 pm    Post subject: Reply with quote

a bad hard drive certainly can cause crashes, and also stop a machine booting - but I'm not convinced this is the case here
If you turn the machine on without the drive attached, does it power up OK then, or does it still hang?
What happens if you power the machine up with the graphics card removed (or replaced with another)?
its hard to be sure without systematically stripping out the components one by one and doing a mix-n-match with alternative parts, but its sounding more like power issues / motherboard voltage issues or problems with the graphics card.
Have you got another card you can try?
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Sat Jan 14, 2012 7:06 am    Post subject: Reply with quote

I would suggest install the latest mobo chipset driver and reboot PC for the new chipset driver to take effect.

Reseatting all parts may help.

Cheers!
Bill
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Sat Jan 14, 2012 7:07 am    Post subject: Reply with quote

I would suggest install the latest mobo chipset driver and reboot PC for the new chipset driver to take effect.

Reseatting all parts may help.

If the problem is the onboard HDD controller, that may have nothing to do with the HDD then. Replacing the new HDD may not correct the problem.

Cheers!
Bill
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