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nusb crashes the add hardware wizard

 
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mattcintosh



Joined: 27 Feb 2007
Posts: 3

PostPosted: Tue Feb 27, 2007 7:02 am    Post subject: nusb crashes the add hardware wizard Reply with quote

After installing the nusb driver, my add hardware wizard keep crashing. What and where did the installer put the files? Can I remove them and things will go back to normal?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Feb 27, 2007 6:37 pm    Post subject: Reply with quote

It depends which version of nusb you have installed as to exactly what files are installed.

There is no uninstall for the mass storage device drivers, and some of the Windows files are updated during the installation process. It is not a simple case of deleting files to revert Windows back to how it was before the drivers were installed.

I've not come across the problem you explain before. It would be helpful to know whether you get an error message, or if the system just hangs. If it does hang, is the hard drive light on at all? It would also be useful to know if this happens with just one device you are attempting to get working, or others as well. If it is just one device, what is it, and does it work on another PC?
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mattcintosh



Joined: 27 Feb 2007
Posts: 3

PostPosted: Wed Feb 28, 2007 4:47 am    Post subject: Reply with quote

Ok, I am running Win98SE with the unofficial service pack. I have not been able to use the nusb for anything, since it crashes before that time. If I go to control panel and choose "add hardware" and get to the list of the "select type of hardware to install" even those I have no new hardware connected, clicking on any of those and clicking "next" brings up the white close/ignore rundll error window. Clicking ignore does nothing, close gets to the rundll close/details window. Rundll general protect. fault module commctrl.dll at 0001:00000afc

Plugging in the new flash drive brings up the "new hardware found" window and then an error message states that Msgsrv32 has had a general protection fault in module commctrl.dll.

This drive has worked fine in MacOS9 and in WinXp. Does this help?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Feb 28, 2007 5:33 am    Post subject: Reply with quote

Is it version 3.0 of the drivers that you have installed?
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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mattcintosh



Joined: 27 Feb 2007
Posts: 3

PostPosted: Wed Feb 28, 2007 5:47 am    Post subject: Reply with quote

Yeah, I installed those first, then I tried a couple of older versions to see if the problem was still there, and yeah it was. So it seems that the problem is in several versions.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Feb 28, 2007 6:16 am    Post subject: Reply with quote

Try uninstalling the Unofficial Universal USB 2.0 Stack that is installed with nusb30e.exe. This should be in Add/Remove Programs.

Other than that, I'm not sure what to suggest. These files are downloaded in excess of 100 times a day, and very few problems are reported. Some people have reported reverting User.exe to a previous version can help.

The drivers do work on most systems, see here and here. In your case I think there may be some conflict with something else that is installed on your system.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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