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pc keeps freezing, stuttering, need help please.

 
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sut



Joined: 19 Jun 2012
Posts: 4

PostPosted: Tue Jun 19, 2012 1:54 pm    Post subject: pc keeps freezing, stuttering, need help please. Reply with quote

hi guys

i have an issue with my pc and i am hoping you guys can help. i have an issue over the last 6 months or so that when i am on my pc it will keep freezing and stuttrting only for a second or so, it happens when i do things like launch firefox lauch origin browse through webpages. it happens alot when am watching movies aswell. when watching the film from my hd ( not disc ) all is fine untill it will strated to freeze for and stutter this can last for about a minute or so then it will suddenly run really fast to catch itself back up and again will run fine after that, the issue seems to be getting worse with the pc freezing and locking up more and more when just lauching my browser.
my system is decent running
i7 cpu
6gb corsair 1600mhz ram
gigabyte ga-ex58-ud5
radeon hd5870
wd velociraptor hd
thermaltake toughpower 600w powersupply.

does anyone have any idea what may cause this issue or any idea of a prog that i can download to test the components?

thank you for any help
sut
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Jun 19, 2012 6:33 pm    Post subject: Reply with quote

Could be one of a million things, so as much info as you can provide about the issue would help Smile

I'd take a punt on it being a hard drive problem. Try testing the drive with WD's Data Lifeguard Diagnostic Tools to see if that throws up any problems.
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sut



Joined: 19 Jun 2012
Posts: 4

PostPosted: Tue Jun 19, 2012 10:04 pm    Post subject: Reply with quote

thanks for your reply,
i tested that and it seemed to pass with no issues at all,

do you have any other ideas?

thanks
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Jun 19, 2012 10:59 pm    Post subject: Reply with quote

tryng to diagnose this kind of thing is hard
As Softstag said, it could be one of many things.
Incorrect BIOS settings, bad hard drive cable, failing PSU, overheating CPU, faulty motherboard, dodgy memory, overheating graphics card, incorrect drivers (especially the SATA drivers, but could be video or sound at fault), codec issues, badly configured virtual memory, viruses or other malware.....

faced with a problem like this I'd do full diagnostic tests on the hard drive and memory. If that failed then I'd reformat it and reinstall windows from scratch, taking especial care over installing the drivers and media codecs.
Essentially see if it works in a bare configuration -if it dies then you know its a software glitch. if it doesn't, then theres a hardware fault somewhere
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sut



Joined: 19 Jun 2012
Posts: 4

PostPosted: Wed Jun 20, 2012 3:50 pm    Post subject: Reply with quote

thank you, ill give that ago.
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Wed Jul 18, 2012 11:25 am    Post subject: Reply with quote

I would suggest that we reset the Bios default, then boot to the OS.
then download the latest mobo chipset driver and install on the PC.
Must reboot once after the latest chipset installation.

Scan the HDD for the error.

Hope this helps.
Bill
Tech Manager, WPTinc.
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vickyallison



Joined: 14 Aug 2012
Posts: 3

PostPosted: Tue Aug 14, 2012 2:35 pm    Post subject: Reply with quote

I had the same problems. I know this sounds like a noob thing to do, but I bit the bullet and took mine to geek squad. {LINK REMOVED - SoftStag}
They swapped out some parts, explained to me exactly what they did (although it went in one ear and out the other) and it works!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Aug 14, 2012 3:10 pm    Post subject: Reply with quote

Good grief
are TalkTalk so short of work they have to resort to spamming forums to get business?
There are many many competent independent computer repairers out there who can provide excellent service at rates far better than the dirty white sock wearing Geek Squad


edited to correct


Last edited by JonS on Tue Aug 14, 2012 3:49 pm; edited 1 time in total
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vickyallison



Joined: 14 Aug 2012
Posts: 3

PostPosted: Tue Aug 14, 2012 3:21 pm    Post subject: Reply with quote

As you seem so knowledgeable, could you recommend a reputable one in Harlow, Essex I could have gone to instead?

Who are DSG?
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Aug 14, 2012 3:48 pm    Post subject: Reply with quote

Sorry I have to admit to an error there - Geek Squad are part of Carphone Warehouse / TalkTalk, not DSG (Dixons) - my error, I was typing in haste.

same comment applies though - there are cheaper, better services available

You could do worse than start by looking here
http://www.pciq.com/SR/search_results.asp?postcode=harlow&clear=1&originalurl=%2Findex.asp

I have to admit an interest here - I'm a member of PCIQ, though not in your area
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