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Problem with my PC!

 
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kapolino



Joined: 27 Jun 2012
Posts: 2
Location: USA

PostPosted: Wed Jun 27, 2012 11:32 am    Post subject: Problem with my PC! Reply with quote

Hi there! I have a problem with my PC - there is an FBI message on my desktop and I don`t know what to do. It asks me to pay $100 to unlock my PC, but I have no idea how my PC has been locked at all.

Yesterday everything was OK and today I cannot use my computer at all.

It seems to me that paying this fee is not needed and I will appreciate it if you can tell me what I can do to fix my machine! Thanks!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Jun 27, 2012 2:13 pm    Post subject: Reply with quote

As you've guessed this is a fake warning scam
Its also a pain to remove as it hooks into the windows shell, which has to be reset

First you need to boot into safe mode with networking (via the F8 startup menu), and then download and run this tool
http://www.symantec.com/security_response/writeup.jsp?docid=2004-050614-0532-99
and then this
http://download.bleepingcomputer.com/reg/FixNCR.reg
Both are registry fixes - you install by using the RIGHT mouse button to click on them, then select "install" or "run" with the left button

Then explore your PC, right click the C: drive, select properties and then run the cleanup wizard to remove any temporary files

Next download and run Hitman Pro
http://www.surfright.nl/en/hitmanpro
That should kill any live malware on the machine, however after completion its best to reboot - again into safe mode -and this time download and run Combofix
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
In Vista or Win7 you need to right click the file and run in administrator mode
Finally download and run - in safe mode - Malwarebytes antimalware
http://www.malwarebytes.org/mbam-download.php
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kapolino



Joined: 27 Jun 2012
Posts: 2
Location: USA

PostPosted: Thu Jun 28, 2012 8:49 am    Post subject: Reply with quote

Thanks for the useful advice! I really need your help, because I tried scaning my PC with this scanner http://go.eset.com/us/online-scanner/run/, but in vain.

I also tried to follow these instructions http://www.americanpendulum.com/2012/06/26/remove-fbi-moneypak-virus/, but maybe I have done something wrong, because it didn`t work again.

I will try some of your options above, but if you can think of something else, please let me know!

Thanks a lot!!!
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Thu Jun 28, 2012 8:54 am    Post subject: Reply with quote

don't "try some of them"
Do them ALL.
ALL of the steps I noted are required
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PcTestCard.co.uk



Joined: 23 Jul 2011
Posts: 21

PostPosted: Wed Aug 08, 2012 6:53 am    Post subject: Reply with quote

maybe back up data and do the clean reinstall is also another option.

Hope this helps.
Bill
Tech Manager, Wptinc.
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