Free PC Support

Hanoola · Joined: 31 May 2008 Posts: 13

Hi,

I have a HP Pavilion PC laptop with Quickplay buttons running along the top of the keyboard.

Although they light up they have stopped working. E.g. the only way I can turn the volume on or off is by rclicking on the speaker icon in the bottom right corner of the screen.

I looked on the forum to see whether there was any one else who had a similar problem and someone mentioned divice drivers. So I looked at my device manager and under netowrk adapters I have 29 6T04 adapters with ! marks and 5 isatap.{9E37E8DF-8B3A-4CF9-BBC6-45A50C6ABF4B} with the same.

Not sure if they're linked but as you can tell I'm a bit of a novice so any help would be appreciated.

Many thanks.

SoftStag · Joined: 05 Feb 2006 Posts: 1962 Location: UK

The problems showing in Device Manager are not related to the issue. I wouldn't worry about this unless you are having problems connecting to a network or the internet.

For the problem with the keyboard, you will probably need to install some software for the keyboard. This should be available from HP's website. The software basically makes the extra keys do the specific functions they are designed for.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine

Hanoola · Joined: 31 May 2008 Posts: 13

Thank you for your advice. I've downloaded Quickplay software from HP and unfortunately nothing's changed.

If I right click on the speaker icon I can turn the volume off and the light turns orange, as it would if you touched it. However, when you touch it nothing happens. It appears it's locked but I don't know how to unlock it.

SoftStag · Joined: 05 Feb 2006 Posts: 1962 Location: UK

I'm not sure why it wouldn't work unless your keyboard is faulty. You could try asking HP about this as they would have the best idea.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine