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Sound problems

 
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Bryn2705



Joined: 18 Sep 2010
Posts: 1
Location: Sheffield UK

PostPosted: Sat Sep 18, 2010 5:06 pm    Post subject: Sound problems Reply with quote

I am looking for some help with my audio,
If I try to play an audio or a video track I get a message that reads "Windows media cannot play the selected file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use with another program or it may not be functioning properly"

If I open device manager it informs me that the audio device is working properly and that the drivers are up to date.

I have no other media player installed so it can not be running in another program so any assistance would be great.

Many thanks in anticipation

Bryn
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sat Sep 18, 2010 5:35 pm    Post subject: Reply with quote

in cases like this it would really help A LOT if you told us the essential details, such as:
version of windows
name/make/model of sound device / card
what device manager calls it (not always the same thing!)
make/model of computer
what happened to the machine before the problem arose
has it EVER worked?

in this case, I'd guess at incorrect drivers: were these recently updated during a windows update? If so try a driver rollback, or a system restore back to before it went wrong
But thats only a guess based on what you've told us
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