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SP3 stopped by open exe file!

 
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Davey



Joined: 22 Aug 2008
Posts: 6

PostPosted: Sat Aug 23, 2008 5:20 am    Post subject: SP3 stopped by open exe file! Reply with quote

I cannot load the SP3 update for XP, because the file ntkrnlpa.exe is open or being used. How can I tell if this file is needed,cause I can't delete it?
Can I close this file somehow,or find out what program is using it?
There must be a way!!?? Any help greatly appreciated!! Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Aug 24, 2008 11:42 am    Post subject: Reply with quote

Make sure you have all programs closed before installing SP3. If this doesn't help, you should be able to stop the process via Task Manager. To do this right click on the task bar, select Task Manager, go to the Processes tab and end the process from there.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Davey



Joined: 22 Aug 2008
Posts: 6

PostPosted: Mon Aug 25, 2008 4:07 pm    Post subject: Reply with quote

What process are you saying I should stop? That's what I'm saying, I don't know what program is using that file! I can't stop all processes can I?
I need to find out what program that file is using.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Aug 25, 2008 4:48 pm    Post subject: Reply with quote

Stop the ntkrnlpa.exe process.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Davey



Joined: 22 Aug 2008
Posts: 6

PostPosted: Mon Aug 25, 2008 5:43 pm    Post subject: Reply with quote

The file ntkrnlpa.exe is not in the process list!
I downloaded a program from Microsoft that you can supposedly use to find out what programs files are using,but I can't figure out how to use it. I thought it was going to be an easy program where I could just enter the file name then it would tell me what program was using it,but it's not,I can't figure out how to use it.
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pokefan_frank



Joined: 13 Sep 2008
Posts: 15
Location: South America

PostPosted: Sat Sep 13, 2008 2:49 am    Post subject: Reply with quote

That file name sounds like it stands for Network Kernel PA or "Windows NT" (on which XP is built on) Kernel PA. PA could stand for Process administrator or something. The Kernel controls what the Operating System does with your RAM, Processor, etc. Therefore it sounds like it's something that always has to run.

It's wierd that a Service Pack installer would require to close it. Are you sure it's an official pack?

edit
It may also be that your ntkrnlpa.exe got damaged somehow, and you may need a new one. You're going to have to look around the internet for a way to check if your ntkrnlpa is OK, and if it's not, how you can install or copy a new one into the right folder
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Markb



Joined: 29 Nov 2007
Posts: 164
Location: UK

PostPosted: Mon Sep 15, 2008 10:52 am    Post subject: Reply with quote

A colleague of mine had several problems with installing SP3. Have you got any Symantec products installed? Some of these are known to prove problematic. Also any other utilities that run in the background such as spyware scanners etc. Try removing them, installing SP3 and reinstalling them.
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