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Spam Files

 
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andy100smith



Joined: 11 May 2009
Posts: 3

PostPosted: Mon May 11, 2009 1:30 pm    Post subject: Spam Files Reply with quote

Somehow a program file for a Personal Anti-Virus Programme "installed" itself on my PC. I've located the file and tried deleting it - but keep getting a message of "Cannot delete: Access denied".
Has anyone got any suggestions as to how to get rid of this - as it keeps "popping" up saying my PC is at risk and I need to buy a licence for the programme.

Thanks
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Cat-tranz



Joined: 10 Apr 2009
Posts: 195
Location: England UK

PostPosted: Mon May 11, 2009 3:16 pm    Post subject: Reply with quote

Hi Andy

Can you system restore back to a time before this application installed its self ?
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon May 11, 2009 4:01 pm    Post subject: Reply with quote

Try going in to Safe Mode and deleting it from there. You may also need to delete an entry that makes it run in the first place.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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andy100smith



Joined: 11 May 2009
Posts: 3

PostPosted: Mon May 11, 2009 5:22 pm    Post subject: Reply with quote

Cat-tranz wrote:
Hi Andy

Can you system restore back to a time before this application installed its self ?


Tried this but it's still there - however, someone else suggested trying to delete the file in safe mode, which I did and it worked - so thanks to all who helped
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andy100smith



Joined: 11 May 2009
Posts: 3

PostPosted: Mon May 11, 2009 5:25 pm    Post subject: Reply with quote

SoftStag wrote:
Try going in to Safe Mode and deleting it from there. You may also need to delete an entry that makes it run in the first place.


Great - thanks - it worked. Managed to find and delete the file in Safe Mode - so thanks for that tip - think I'd have throw the mouse thru' the screen if these pop-ups had kept popping up - so I am now relaxed and chilled again.

Thanks for your help!!
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon May 11, 2009 6:15 pm    Post subject: Reply with quote

You're welcome. Very Happy

It might be worth running a full spyware scan on your system, just to make sure all is clean.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Markb



Joined: 29 Nov 2007
Posts: 164
Location: UK

PostPosted: Tue May 12, 2009 8:56 am    Post subject: Reply with quote

I would recommend Malwarebytes Anti-Malware which has a free download (Slightly reduced functionality, free version is "On Demand" only) I saw a review which listed it as a "Best of Breed" I have used it and been very happy with the results. Run a full scan with it.
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Cat-tranz



Joined: 10 Apr 2009
Posts: 195
Location: England UK

PostPosted: Tue May 12, 2009 2:55 pm    Post subject: Reply with quote

^ Second that - I use Malwarebytes (free) along side Vipre, Malwarebytes has a very good detection rate Very Happy
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