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Unable to login to websites like hotmail
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yellowmantaray



Joined: 04 Feb 2007
Posts: 12

PostPosted: Sat Feb 10, 2007 6:17 am    Post subject: Unable to login to websites like hotmail Reply with quote

Hi I have just gone broadband and have converted my pc to wireless. I have no problems accessing the internet with broadband, but cannot log into hotmail or similar sites which require me to us a password or user name. It appears as if the form is being constantly resubmitted.

I dont have the same problem on the laptop which has always been wireless.

Any suggestions would be helpful.
Thanks
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat Feb 10, 2007 11:06 am    Post subject: Reply with quote

What happens when you go to the Hotmail site? Also, what browser are you using? (Firefox, Internet Explorer 7, etc)
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine


Last edited by SoftStag on Mon Mar 24, 2008 4:15 pm; edited 1 time in total
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yellowmantaray



Joined: 04 Feb 2007
Posts: 12

PostPosted: Sat Feb 10, 2007 12:01 pm    Post subject: Reply with quote

am using internet explorer.

I can put in my user name or login name,but when I put in the relevant passwords, it tells me i have entered incorrect information. I know this is not the case as the same details will allow me access when I use the laptop. The screen then appears to refresh itself, and both the user name and login fields become blank again.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat Feb 10, 2007 12:47 pm    Post subject: Reply with quote

Try the following:
Arrow In Internet Explorer go to Tools - Internet Options
Arrow Click on the Security tab
Arrow Click on Internet - it should have a globe icon
Arrow Click on Default level
Arrow Click on the Advanced
Arrow Make sure there is a tick against Use SSL 3.0
Arrow Click OK

Now try accessing Hotmail.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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yellowmantaray



Joined: 04 Feb 2007
Posts: 12

PostPosted: Sat Feb 10, 2007 2:58 pm    Post subject: Reply with quote

Thanks for the help, but this does not seem to have rectified the problem.

Any other suggestions.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat Feb 10, 2007 3:01 pm    Post subject: Reply with quote

Try opening Notepad and typing your password. Does it type correctly? It could be you have a problem with the keyboard, and one of the keys is not working.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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yellowmantaray



Joined: 04 Feb 2007
Posts: 12

PostPosted: Sat Feb 10, 2007 4:29 pm    Post subject: Reply with quote

Hi therer I have tried this as well. The keyboard is working ok. Any more ideas.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat Feb 10, 2007 5:19 pm    Post subject: Reply with quote

Which version of Internet Explorer are you using?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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Steve



Joined: 07 Feb 2006
Posts: 184
Location: Bangalore, India

PostPosted: Sun Feb 11, 2007 6:24 am    Post subject: Reply with quote

You could try Firefox. If it works in Firefox and not in IE, then you know the problem is with IE.

Personally I think Firefox is a million times better anyway, and it's much quicker. Mr. Green
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yellowmantaray



Joined: 04 Feb 2007
Posts: 12

PostPosted: Sun Feb 11, 2007 4:10 pm    Post subject: Reply with quote

Hi there. Firefox does not fix the problem. I'm using IE 7.

Will have to call someone in I think.
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Calum



Joined: 11 Feb 2007
Posts: 5

PostPosted: Sun Feb 11, 2007 4:14 pm    Post subject: Reply with quote

Try clearing your cookies and temporary files, that might fix it.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Feb 11, 2007 6:29 pm    Post subject: Reply with quote

Both Firefox and IE7 not working doesn't really make sense. If that's the case it's not a browser issue.

Do you get the problem with all secure websites? ie. Online banking, email, etc.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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