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USB devices not detected by laptop
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Sun May 25, 2008 7:16 pm    Post subject: USB devices not detected by laptop Reply with quote

I have a CTX EZBook 800 series laptop with Windows 98se installed. I cannot get the computer to detect my USB devices even after adding the drivers following a clean install. Help!
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue May 27, 2008 5:11 am    Post subject: Reply with quote

What USB devices are you trying? What happens when you try? Do you get anything showing a problem in Device Manager?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Fri May 30, 2008 2:06 am    Post subject: Reply with quote

I have tried flash drives. The Device manager gives the standard line about
the device not working, etc.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Fri May 30, 2008 5:10 am    Post subject: Reply with quote

I need to know the exact error in order to troubleshoot, and what devices show the error.
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Fri May 30, 2008 5:29 am    Post subject: Reply with quote

The error is under Device status: This device is either not present, not
working properly, or does not have all the drivers installed. (Code 10.)

Try upgrading the device drivers for this device.

Only one device shows this which is Storage device: USB Disk
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sat May 31, 2008 8:51 am    Post subject: Reply with quote

Unplug the flash drive from the computer, then go in to Safe Mode. From here go in to Device Manager and delete any instances of USB Disk.

Now reboot in normal mode. If you have not already done so, then install the Generic Windows 98 USB Drivers. Now insert the flash drive and see if it detects.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Sun Jun 01, 2008 4:55 am    Post subject: Reply with quote

Followed your instructions but it did not detect the devices. Sad
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Sun Jun 01, 2008 5:51 am    Post subject: Reply with quote

OK, can you go in to Safe Mode and then in to Device Manager. List in your next post everything that is in the following sections:
Arrow Disk Drives
Arrow Universal Serial Bus Controllers
Arrow Other Devices
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"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Sun Jun 01, 2008 8:32 pm    Post subject: Reply with quote

Disk Drives: Generic IDE Disk Type 40
Generic NEC Floppy Disk

Other Devices: LT 56k Modem

There are "no" Universal Serial Bus Controllers. I suppose that is a huge
part of the problem? But I do I install? Confused
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Jun 02, 2008 4:52 am    Post subject: Reply with quote

That does sound like a problem! Can you list all the sections in Device Manager for me.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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helpme



Joined: 25 May 2008
Posts: 18

PostPosted: Mon Jun 02, 2008 2:17 pm    Post subject: Reply with quote

Sorry, I did mean to ask "how" do I install the USB controller.
The following listed under Computer are:
CD Rom
Disk Drives
Display Adapters
Floppy disk controllers
Hard disk controllers
Infrared devices
Keyboard
Modem
Monitors
Mouse
Network adapters
Other devices
PCMCIA socket
Ports (COM & LPT)
Sound, video and game controllers
System devices
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Mon Jun 02, 2008 6:27 pm    Post subject: Reply with quote

OK, it looks like the USB controller is not enabled in the BIOS. To do this you will need to go in to the BIOS Setup. I'm not familiar with your laptop, so I'm not sure how to achieve this. Normally when you turn on the computer, there should be a message on the first screen that says something like Press Del to enter Setup. You will need to press the button it mentions at this time.

Once in Setup, there should be a way to enable the USB controller; once done save the settings and exit. The computer should reboot.

Don't change any settings you are unsure of; ask on here before doing so, otherwise you may end up with an unworking system.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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