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USB Mass Storage Device Problems with Vista

 
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zubaide



Joined: 17 Jul 2007
Posts: 2

PostPosted: Tue Jul 17, 2007 7:06 pm    Post subject: USB Mass Storage Device Problems with Vista Reply with quote

When I plug in any USB device besides my iPod and Wireless card a bubble appears in the bottom right saying that "USB device not recognized click here". When I do click on it a screen comes up giving me the locations of usb ports. The device I have plugged in is in bold and is called "unkown device". The rest of the USD ports say "unused port". Can somebody please help me sort this out as I know a number of other people have had problems with this. The devices I'm using are all recognised by XP and I have been able to use them properly.
Thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Jul 18, 2007 4:51 pm    Post subject: Reply with quote

iPods are not standard mass storage devices, they are slightly different to the norm, so will not automatically work in Vista, or any other Windows operating system for that matter. You should ensure you download and install the latest version of Apple iTunes - this contains the iPod drivers for Windows Vista.

With regard to the wireless card, this is not a mass storage device at all. This will probably need drivers from the manufacturer to work. Unfortunately many manufacturers are not providing Vista drivers for legacy products. If you can get the drivers, installing them should resolve this problem. If they are not available, then you will need a new Vista compatible wireless card.
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zubaide



Joined: 17 Jul 2007
Posts: 2

PostPosted: Wed Jul 18, 2007 6:02 pm    Post subject: Reply with quote

thanks for the response softstag but my ipod and wireless card are working fine. my usb key, archos media player and windows mobile phone are the problem. do you know how i can get them to work with vista?
thanks.
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SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Thu Jul 19, 2007 6:47 am    Post subject: Reply with quote

Apologies, I misread your post.

Without knowing what models of these devices you have it is difficult to know whether they fit in to the Mass Storage Device Class or not.

I would look in Device Manager, see if there is anything there with any problems. If so, then that will probably be the cause. If not, then plug in one of the devices and you should get an Unknown Device listed there. Remove this entry from Device Manager, and then scan for hardware changes. This should redetect the drive and hopefully Windows with correctly install drivers for it. You can repeat the same for the other devices.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
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