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Vista Antivirus 2012 - virus help required...

 
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spazandspud



Joined: 16 Apr 2011
Posts: 14

PostPosted: Fri Jun 24, 2011 9:42 am    Post subject: Vista Antivirus 2012 - virus help required... Reply with quote

Hi there, a while ago you were all so helpful trying to help me with my itnernet speed issue.. i thought id quickly nip on and ask for help with this new problem ive come up against (speed is now ok thanks to a swap to BT!!)

This morning i went online and got the dreaded Vista Antivirus 2012 problem... it keps freezing everything up, saying everything was infected, etc etc.

Now i found several things that say they can help but they involve editting my registry and thigns.. and im a bit of a technophobe and worried in case i muck things up by messing with that. Do you know if there is a one hit fix sort of thing for this?

So far i found something online that has stopped it long enough for me to get Malaware on the case.. but not sure if that will fix it properly or not.

I was debating doing a rollback to last week.. but wasnt sure if this would help or not? Also, i looked to see if i could find a disk for my Vista but i cant find one anywhere.. it came preloaded on my PC when i bought it... anyone have any idea on how i can do a full system restore if needs be when i dont have a disk?

sorry, a few questions all rolled into one there... any help with any of it would be wonderful!
thanks in advance
lisa
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Fri Jun 24, 2011 6:01 pm    Post subject: Reply with quote

you should be able to get rid of it as long as you are prepared to run several programs one after another
However - one question first - are the start menu, and the files on the hard drive still visible? if they are not, then we would need to think again

Anyway usually the following procedure has a pretty good chance of working

First. boot into safe mode
Then download one by one

unhook exec http://www.symantec.com/security_response/writeup.jsp?docid=2004-050614-0532-99

ATFCleaner http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

Hitman Pro http://www.surfright.nl/en/hitmanpro

TDSSkiller http://support.kaspersky.com/faq/?qid=208283363

Smitfraudfix http://siri.geekstogo.com/SmitfraudFix.php


Combofix http://www.bleepingcomputer.com/combofix/how-to-use-combofix

CCleaner http://www.piriform.com/CCLEANER

Dial-a-fix http://wiki.lunarsoft.net/wiki/Dial-a-fix

Malwarebytes Antimalware http://www.malwarebytes.org/

Spybot S&D http://www.safer-networking.org/en/index.html

You're going to work through them all one by one, hopefully by the time you've finished the machine will be clean

1) boot to safe mode. Go to "Control Panel", click on "Internet Options". On the "advanced" tab click on "reset". This SHOULD clear the internet cache and disable any plugins. However its also worth going to the general tab and clicking the "delete internet history" button

2) run the unhookexec registry tool - this is to repair any problems with opening executable files

3) use ATFCleaner to remove temporary and other transient files

4) Run Hitman Pro - this will quickly scan and delete anything it finds. When given the option, select the free "one time scan"

4) launch TDSSKiller - this is to remove any rootkits missed by HitmanPro

5) run Smitfraudfix, use options 1,2,3,6 in turn

6) run Combofix

7) Install and run CCleaner. Use first to remove any remaining "grot" or "temp" files left behind, also use it to purge the registry

8 ) If running XP, use Dial-a-fix to firstly remove any System Policies, and then run "all" to fix any system file problems. If the machine is running IE8 you will get a series of registration errors - ignore these

reboot, back into safe mode and
9) install and update and run Malwarebytes Antimalaware. Delete all it finds
10) Install update and run Spybot S&D. Again, delete all it finds

11) consider why you got infected. Think about changing to a better antivirus program than what you have

Notes
a) Instructions for using each tool are on the pages I've linked to.
b) run the tools one after another, not together
c) some of these tools may reboot the machine. If so, reboot each time to safe mode
d) In Vista and Win7, when you run the tools, right click the exe file and select "run as administrator" - NOT "run"
e) Smitfraudfix, and possibly Combofix, will not work on 64-bit Windows
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spazandspud



Joined: 16 Apr 2011
Posts: 14

PostPosted: Sun Jul 10, 2011 9:00 pm    Post subject: Reply with quote

thankyou, i should have gotten back to you but i managed to get rid of this one.. however ive a new issue which i will post seperately.. thanks!
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