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webcam help needed

 
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Sun Sep 12, 2010 5:35 pm    Post subject: webcam help needed Reply with quote

Hi,
Question im having trouble with my webcam which is a logitech E3500, on my old P.C. it was running perfect but since using on my new PC the view i get of the other person freezes & the picture breaks up as well after a few minutes use. They have no problems viewing me all is ok on there end..

The old PC was running windows XP, the new PC is a HP.G5105UK model & running Windows 7. I downloaded new programn for Windows 7 from the Logitech support site...
Any help with this problem will be much Appreciated....johnm.... Confused Confused .
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Sun Sep 12, 2010 7:49 pm    Post subject: Reply with quote

well if they can see you, then theres no problem with the camera.
The problem is either with the software, or your PC itself

What happens if you try using Skype or Windows Live Messenger rather than the (flakey) Logitech software? Personal experience suggests that you're better off using something other than the Logitech software, even with a Logitech camera
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Sun Sep 12, 2010 8:14 pm    Post subject: Reply with quote

Thanks for the comment. i am having the trouble when using Skype, yahoo messenger video, or the logitech vid. As it is a new PC Base unit im thinking it might be a software problem with changing from the Windows XP to the 7 version...
Thanks for your thoughts.....johnm.
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Sep 13, 2010 7:00 am    Post subject: Reply with quote

what happens if you try a video test within Messenger and view your OWN camera. Is that jerky?
And have you tried it with more than one other person? Could be a problem at the other end?
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Mon Sep 13, 2010 11:50 am    Post subject: Reply with quote

Hi JonS, Ive done all the set up tests on skype, yahoo, logitech Vid & they all seem to work ok on the set up tests...As i said there was no problem at all with the Old PC & windows XP, only since using the new PC & windows 7..maybe i should look for a new cam with the software for 7 with it & not try downloading it from a support site.. Confused Confused
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Sep 13, 2010 12:27 pm    Post subject: Reply with quote

if the setup tests work OK, then the camera is fine and so is the software
Has to be a data transmission problem with the PC not being able to download the video feed from the internet quickly enough
How is the new PC connected to the internet?
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Mon Sep 13, 2010 2:25 pm    Post subject: Reply with quote

well the new PC is connected to the internet exactly the same as the old one ..which is through a router connected to a broadband telephone line..hope you can understand that as im not very techincally minded when it comes to PC,S. i just changed over the connections from the one pc to the other one..
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Sep 13, 2010 3:57 pm    Post subject: Reply with quote

in that case it should just work - you shouldn't need to do any more.
Seems to me that either that new PC has a problem with its networking setup or else you've got some program running - maybe viral - which is grabbing system resources. Hard to be sure without actually seeing the machine
Time to maybe call in help? Probably makes more sense than spending money on a new camera - which may not fix the problem.

The camera supports both 32-bit and 64-bit windows so it should work OK

Anyone else reading this got any ideas?
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Mon Sep 13, 2010 8:04 pm    Post subject: Reply with quote

Ok JonS, thank you for sparing the time to try & help with my problem..Looks like it is going to be a trip back to Comet then as only bought the PC last week..lol..
regards Johnm..
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johnm



Joined: 12 Sep 2010
Posts: 6

PostPosted: Tue Sep 21, 2010 1:23 pm    Post subject: Reply with quote

Where do you go when you have spent 400 on a new computer that you cannot use a webcam on & the Shop says NO FAULT WITH COMPUTER..??????
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JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Sep 21, 2010 5:59 pm    Post subject: Reply with quote

get an engineer to look at it for you
get them to check network connection speed, for presence of viruses/trojans, check for competing software (i.e. unneeded items running at startup)
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