Free PC Support
PC Help Forums from the Experts at Technical-Assistance.co.uk
 
Google
 
Search The Web Search This Site
 RSS FeedRSS Feed   FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Win32 Agent ARZJL [trj] on external hdd

 
Reply to topic    Free PC Support Forum Home -> Helproom
Author Message
jacwil747



Joined: 11 Jul 2011
Posts: 4
Location: South Africa

PostPosted: Mon Jul 11, 2011 12:10 pm    Post subject: Win32 Agent ARZJL [trj] on external hdd Reply with quote

I have the above virus on my external hdd. Which av software will remove it without harming my files?

Thanks
Back to top
View user's profile Send private message
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Jul 11, 2011 10:27 pm    Post subject: Reply with quote

tell us more about how you know you have this infection. What is giving you this message
What AV software do you have on the machine? Is it not working?
Back to top
View user's profile Send private message Send e-mail Visit poster's website
jacwil747



Joined: 11 Jul 2011
Posts: 4
Location: South Africa

PostPosted: Tue Jul 12, 2011 5:20 am    Post subject: Win32 Agent ARZJL [trj] on external hdd Reply with quote

I have Avast professional installed and fully updated daily. It detects the virus, but only provides me with the options to either delete the infected file or move it to a virus vault. I need av software that will disinfect the files and leave them intact..
Back to top
View user's profile Send private message
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Tue Jul 12, 2011 6:43 am    Post subject: Reply with quote

what is the name and path of the file?

To be honest, if Avast can't disinfect it I doubtif anything else will be able to. Avast is one of the more powerful AV tools
I suspect that the infected file is a fie which shouldn't be there at all and SHOULD be deleted.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
jacwil747



Joined: 11 Jul 2011
Posts: 4
Location: South Africa

PostPosted: Tue Jul 12, 2011 7:06 am    Post subject: Reply with quote

The virus infected my entire external drive, so all files are infected. Thus I need something to disinfect and not delete the files, as I cannot afford to lose these files. Avast is surely the best, but it can only delete the infected files. The virus changes the properties of the folders to i.e. Mydocs.exe making them executables. Avast then denies me access to these files prompting me to delete them because of the infection. If I disable Avast, I am able to access the folders, but I am scared the virus will just then infect my laptop. Thus not a good idea...
Any other suggestions? Is there no av software that could scan an external drive from boot and the disinfect without access through the os?
Back to top
View user's profile Send private message
SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Tue Jul 12, 2011 8:00 am    Post subject: Reply with quote

JonS is correct. Really the infected files need to be deleted, if that's the entire hard drive, then so be it. Hopefully you will have a backup.

I see you have posted in other forums and got no real help there. That's probably because you are asking the impossible, or at least something that requires very specialist knowledge. I would recommend this forum for good virus removal advice.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
Back to top
View user's profile Send private message Visit poster's website
jacwil747



Joined: 11 Jul 2011
Posts: 4
Location: South Africa

PostPosted: Tue Jul 12, 2011 9:23 am    Post subject: Reply with quote

Thanks for the help, I am slowly recovering my files, bit by bit, but the virus keeps on hiding my folders. On a search of the drive they do show up, so I'll take it slowly from there....not good though! Crying or Very sad
Back to top
View user's profile Send private message
Display posts from previous:   
Reply to topic    Free PC Support Forum Home -> Helproom All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

 



Powered by phpBB © 2001, 2005 phpBB Group

2005 - 2017 All Rights Reserved www.technical-assistance.co.uk
Terms and Conditions