Free PC Support

[websmart]

Hello hope someone in the know can help.

Have a Toshiba Satellite P200D-11R laptop
AMD Turion 64x2

Running Vista Home Premium

Had serious virus issues and had to restore.

Restored OK, without any problems
AVG Commercial installed.

Ran OK so I installed AVAST AntiVirus as well

Plus PowerSuite optimisation Tools

Now suddenly will not start

Have tried to bot into safe mode will not do.

Now will not boot further than Window Error Recovery

Option of Launch Startup Repair (recomended on clicking doesn't activate when I select just refreshs displays the same window.

Then shuts down
Have also tried the Start Windows normally message.

Shuts down
Thanks

[JonS]

"PowerSuite optimisation Tools "
if thats what I think it is, its full of malware

Also AVG and Avast won't co-exist on the same machine. They clash badly - as you've found


Best thing you can do is restore it again, and this time be more sensible about what you install
Just ONE AV program - AVAST is the better one. If you want secondary protection also install Threatfire

[websmart]

Hi Jon S

Thank you for your reply.

Some great suggestions, especially the Threatfire.

Created a Vista bootup iso disc managed to get the pc up and running but what I do find is when I click restart it shuts down and then I have to press the power button a number of times to get it to boot through to desktop.

It powers up and then immediately shuts down during this process.

Another point is that I am still unable to click onto Computer Repair option and only works on normal option

Have also uninstalled AVG commercial and sure have found a remarked difference in overall pc performance.

Any suggestions

Cheers

[JonS]

you said in your previous post on the other thread that you'd restored this from a backup. Just how did you do that - surely you should be able to use the same restore process again?
When you say you can't click on the "computer repair" option - is this the automatic computer repair option that sometimes appears after a bad startup? Or the one you get by tapping F8?

[websmart]

It has completely restored however the problem that I am experiencing is that the automatic computer repair after bad start up, does not action when I click the Computer Repair it just refreshes the screen after a while it just shuts down. Able to click onto normal function and it boots up to desktop screen.

My concern is that I have finally managed to get the pc running again, as this is my work machine I have lost 3 days work already. I am a Search Engine Marketing Analyst and can't afford it to go south again.

Cheers

[JonS]

If tis a business machine then don't mess about
Bin it and buy another,
Unless you want to buy a new copy of windows, nuke the machine and reinstall from scratch - with all the hassles that will bring
And even then if the hard drive has failed, the money will be wasted unless you buy a new drive
I'm assuming that as its a Toshiba laptop the hard drive is also Toshiba
To put it bluntly, Tosh hard drives are ****. IN my experience the failure rate is too high. I use a Tosh laptop as my mobile workstation - and that came with an Hitachi drive from new.... I wonder why??