Free PC Support
PC Help Forums from the Experts at Technical-Assistance.co.uk
 
Google
 
Search The Web Search This Site
 RSS FeedRSS Feed   FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

WMI generic failure
Goto page 1, 2  Next
 
Reply to topic    Free PC Support Forum Home -> Helproom
Author Message
Helpmehelpme



Joined: 23 Mar 2011
Posts: 4
Location: SE

PostPosted: Wed Mar 23, 2011 11:51 am    Post subject: WMI generic failure Reply with quote

I run XP pro and cannot turn my print spooler on due to WMI generic failure.
Can anyone assist please?
Back to top
View user's profile Send private message
SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Mar 23, 2011 12:26 pm    Post subject: Reply with quote

It sounds like there is some file corruption. Please try the following:

Arrow Right click on My Computer and select Manage
Arrow Expand Services and Applications on the left (click the +)
Arrow Click on Services that comes out below
Arrow Find Windows Management Instrumentation and right click on it and select Stop
Arrow Close this window and open Windows Explorer and browse to %SystemRoot%\System32\Wbem\Repository Note: %SystemRoot% is normally C:\WINDOWS, but will be different if you installed Windows to a different location
Arrow Delete all the files in this folder
Arrow Shutdown and restart your computer

When Windows restarts it should recreate the correct files in the folder from which you deleted them and the service should start. You can now check to see if the problem is resolved.
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
Back to top
View user's profile Send private message Visit poster's website
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Mar 23, 2011 6:36 pm    Post subject: Reply with quote

as a follow-on it would be well worth checking the machine for viruses

Some time ago I had to fix a similar problem on a machine which had a virus which hid as a printer driver in the spooler folder
may have been coincidence, but the problem kept coming back until I killed the virus. I also had to reinstall the correct printer drivers
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Helpmehelpme



Joined: 23 Mar 2011
Posts: 4
Location: SE

PostPosted: Thu Apr 21, 2011 3:13 pm    Post subject: Reply with quote

Thankyou both very much but I'm afraid we are back to square one.
I followed every step then tried turning on print spooler and it came back with the same error... Could not start the Print Spooler service on Local Computer: Error1068 The dependency or group failed to start

Crying or Very sad Crying or Very sad
Back to top
View user's profile Send private message
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Mon Apr 25, 2011 7:03 pm    Post subject: Reply with quote

read these threads and see if the information helps

http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/windows-could-not-start-the-print-spooler-service/21f5eed7-ebf4-45bf-98f4-bbd5046d441f


http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/2d2cf303-a633-480c-a64f-e326c4023113
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Helpmehelpme



Joined: 23 Mar 2011
Posts: 4
Location: SE

PostPosted: Wed Apr 27, 2011 3:13 pm    Post subject: Reply with quote

Thanks JonS I checked that out and looked again at print spooler dependencies but it just comes up with 'WMI generic failure.'

Also when I click on System Information I get a message 'Cannot access the Windows Management Instrumentation files may be moved or missing.'

So it seems my problem is with that. Any more ideas pleeease?
Back to top
View user's profile Send private message
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Apr 27, 2011 3:47 pm    Post subject: Reply with quote

try this
I lifted it off another forum - it MAY work in this case


To fix this problem:

1. Use the Start menu to right-click My Computer.

2. Press the Manage item.

3. Double-click Services and Applications in the left-hand pane.

4. Press Services to expand it.

5. Scroll to Windows Management Instrumentation in the right-hand pane and right-click it.

6. Press Stop.

7. Use Windows Explorer to delete all the files in the c:\windows\System32\Wbem\Repository folder.

8. Shutdown and restart your computer. The Windows Management Instrumentation service will start and the files will be re-created.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Apr 27, 2011 3:54 pm    Post subject: Reply with quote

I think you'll find I already advised that earlier on in the post.... Laughing

I'm getting short on ideas here... How about you Jon?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
Back to top
View user's profile Send private message Visit poster's website
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Apr 27, 2011 4:08 pm    Post subject: Reply with quote

oops yeah!
to be honest I am running out of ideas . All the references I can find seem to relate to running software remotely and don't really apply here. In those cases the fixes involve changing the processes so they run under a generic local admin profile. I don't think thats going to work here.

My view is that I tend to feel that WMI errors are usually pointing at some deeper problem with the kernel. Whenever I see it my gut reaction is to reach for the reload disks - however I'm loathe to say thats the correct way forward for what seems such a trivial problem.
Back to top
View user's profile Send private message Send e-mail Visit poster's website
SoftStag



Joined: 05 Feb 2006
Posts: 2049
Location: UK

PostPosted: Wed Apr 27, 2011 4:24 pm    Post subject: Reply with quote

Reload seems extreme, but may be the only answer.

Out of interest, what printer is installed on the system?
_________________
"Microsoft programs are generally bug-free. If you visit the Microsoft hotline, you'll literally have to wait weeks if not months until someone calls in with a bug in one of our programs. 99.99% of calls turn out to be user mistakes. I know not a single less irrelevant reason for an update than bugfixes. The reasons for updates are to present more new features."
-- Bill Gates, on code stability, from Focus Magazine
Back to top
View user's profile Send private message Visit poster's website
Helpmehelpme



Joined: 23 Mar 2011
Posts: 4
Location: SE

PostPosted: Wed Apr 27, 2011 7:27 pm    Post subject: Reply with quote

Thats is the problem I can't install a printer as it crashes after saying the print spooler is turned off. Vicious circle eh.

The printer I would like to install is a Brother MFC 680CN

Someone suggested doing a windows repair using the windows disk... how?
Back to top
View user's profile Send private message
JonS



Joined: 31 May 2010
Posts: 813
Location: Morecambe

PostPosted: Wed Apr 27, 2011 8:05 pm    Post subject: Reply with quote

windows repair is only suitable when yo need to get a machine running short term in an emergency. It always leaves the system in a mess with incorrect file versions installed, orphaned programs and general instability

If things ever get to the state where you need to consider a repair installation, the best bet is to back up your data files and then reset the machine back to factory settings (if you have that option) or else wipe and reload the machine
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Display posts from previous:   
Reply to topic    Free PC Support Forum Home -> Helproom All times are GMT
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

 



Powered by phpBB © 2001, 2005 phpBB Group

2005 - 2017 All Rights Reserved www.technical-assistance.co.uk
Terms and Conditions